Consultant
at
QAI
, Bangalore, INDIA
January 2009 – Currently Working
Industry: IT-Software/Software Services
Functional area: IT Software- QA & Testing
1. Gap analysis of defined Quality Management System(QMS) w.r.t.
ISO/IEC 20000 a ITSM standard
2. Define & implement processes &
templates as per the requirements of ISO/IEC 20000
3. Plan,
conduct, report intrenal audits w.r.t ISO/IEC 20000
4. Identify
process improvements and take actions accordingly