Consultant
at
Capntel Executive Search Pvt Ltd
, Mumbai, INDIA
April 2007 – Currently Working
Industry: Recruitment/Employment Firm
Functional area: HR / Administration / IR
Responsbilities:
1) Business Development – Client Acquisition,
Planning, Research & Strategizing and Management.
2) Training
and Development.
3) Recruitments - ITES, IT, Banking and
Financial, Retail and Pharma Companies.
4) Head-Hunting and
Workforce Planning.
5) Resume Search, Resume Designing and
Personnel Administration.
6) Marketing & Promotions.
Customer Service Advisor/Team Coach at First Source Solutions Pvt Ltd , Mumbai, INDIA
March 2006 – March 2007
Responsibilities:
1) Main role was to deal with and
satisfactorily resolve all manner of customer queries.
2) I was
encouraged to assist the Team Managers by Floor Walking
3)
Timely handling of inbound emails with a core focus on good
quality.
4) Handling the Team in absence of the Team
Leader.
5) Helping advisors on the floor by resolving thier
queries.
Customer Service Advisor at Hutchison 3G , Mumbai, INDIA
April 2005 – October 2005
Responsibilities:
1) Troubleshooting 3G handset difficulties and
resolving Customer queries.
2) Handling Billing issues and Up
selling. 3
3) Taking escalation calls in the absence of the TL.
4) Mentoring & coaching new trainees and providing feedback for
monitored calls
5) Conducted team briefs, de-brief sessions with
the team & for new trainees
Tele-caller at HR Corps Pvt Ltd , Mumbai, INDIA
August 2004 – March 2005
Responsibilties:
• Coordinating with the clients
•
Handling the Telephonic interviews.
• Scheduling the
interviews for the short listed candidates and following up with
the candidates.