Magazine : Shankar Manral
Current
Sr. Quality Analyst
Shankar Manral ’s experience
Sr. Quality Analyst
at
Fiserv India Pvt. Ltd.
, Noida (U.P.)
Working/Currently
• Managing team & taking team huddles, maintaining client
relations, process specific client calls. • Handling QC
(Quality), MIS reporting for the team using MS-Excel &
maintaining complete reports for month end team meetings on
process enhancement, holding process specific
trainings. • Created Process-Maps for the process. • Using
Quality Tools- (Run chart, Control Chart, Pareto Chart, Fishbone)
to improve the quality of the process. • Feedback is given to
team on weekly basis for quality. • Creating ‘action plan’
for low performers and indentifying ‘pain area’.
relations, process specific client calls. • Handling QC
(Quality), MIS reporting for the team using MS-Excel &
maintaining complete reports for month end team meetings on
process enhancement, holding process specific
trainings. • Created Process-Maps for the process. • Using
Quality Tools- (Run chart, Control Chart, Pareto Chart, Fishbone)
to improve the quality of the process. • Feedback is given to
team on weekly basis for quality. • Creating ‘action plan’
for low performers and indentifying ‘pain area’.
Shankar Manral ’s education
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Shankar Manral ’s additional information
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