Customer Support Engnr/ Technician
at
Stream Global Services Pvt. Ltd.
, Mumbai, INDIA
December 2009 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: IT- Hardware / Telecom / Technical Staff / Support
Working as, Technical Support Engineer at, "Stream Global
Services Pvt. Ltd.
*Resolving daily calls with issues with HP
desktop systems and Printers.
*Resolving technical issues with
HP product software's and applications.
*Troubleshooting issues
with taking desktop remote control of the customers
system.
*Escalating technical issues with the system hardware
malfunctioning issues at the HP replacement centers in India as
well as abroad.
Maintenance Engnr at Trimax IT Infrastructures & Services ltd , Mumbai, INDIA
September 2007 – December 2009
Industry: IT-Hardware and Networking
Functional area: IT- Hardware / Telecom / Technical Staff / Support
Sr. FME working for above 3 years with client site at, "Intelenet
Global Services pvt. ltd". at Goregaon(E).
Here i am working
on Desktop's, laptop's as well as Server's and network's doing
Primery Troubleshooting. And solving every Applications related
and outlook related issues. Overall i am giving the l1 support
for this client site.
Service/ Maintenance Engnr at Crompton Greaves ltd , Mumbai, INDIA
June 2007 – August 2007
Industry: Industrial Products/Heavy Machinery
Functional area: Production / Maintenance / Quality
Here, i was working with "Crompton Greaves ltd",
for 3 to 4
months, as Jr. Technical support engineer. I was suppose to take
care of basic hardware and network troubleshooting. As pc
assembling and maintainence and troubleshoot.
Working in lan
cabling and crimping with hands.
Taking important client backups
on system and laptops.