General Manager Service Delivery
at
Reliance Communication
, Navi Mumbai
Working/Currently
• Working closely with Top IT Management executives to setup
customer delivery platform improvement.
• Responsible for
managing more that 65 senior staffs of various
functions.
• Interfacing with all Business Unit heads to drive
the BSS platform competence to meet the market
demand.
• Devised delivery Process in accordance to Business
needs for Postpaid & Prepaid products in 20 Operating Center
across India.
• Understanding company’s strategic business
objectives to ensure that projects are structured to deliver
maximum return on investment in the shortest amount of time
possible.
• Budget planning & ensuring the best utilization of
all-technical infrastructure.
• Participating in Vendor
selection and negotiation for Software, Hardware and Service
procurement.
• Setup Process for near 100% utilization of
technical and operation employees for service delivery
platform.
• Monitoring and Suggesting Improvement for the
Provisioning, Mediation, Billing, and Networking across 20
Operating circles of Reliance communications.
• Modeling
Business Support for new products and services on network,
configuration, implementation and Operational Support for over 30
million subscriber base.
• Assuring SLA adherence of various
BSS platform by introducing continuous motivational skills and
technical methods.
• Innovate to ensure that company is
equipped to leverage maximum software solution
functionality.
• Interface with 20 Business/Contact center
assuring proper training to enhance maximum output of the service
delivery department from each center.
• Monthly presentation
to the IT Management and BU Heads to inform performance of all
contact and operational centers managing service delivery
platforms.
• Arranging quarterly family and cultural events to
motivate employees and to fulfill the employee retention
strategies.