Magazine : Saibal Bose
Current
General Manager Wireless Oper...
About Saibal Bose
Service & Technology Operations ~ Strategic Planning & Management ~ Business Delivery
IT / Telecom Sector
Offering 02 Decades of Pioneering Success in Delivering Optimal Results and Business Value in High-growth Environments
IT / Telecom Sector
Offering 02 Decades of Pioneering Success in Delivering Optimal Results and Business Value in High-growth Environments
Saibal Bose ’s experience
General Manager Service Delivery
at
Reliance Communication
, Navi Mumbai
Working/Currently
• Working closely with Top IT Management executives to setup
customer delivery platform improvement. • Responsible for
managing more that 65 senior staffs of various
functions. • Interfacing with all Business Unit heads to drive
the BSS platform competence to meet the market
demand. • Devised delivery Process in accordance to Business
needs for Postpaid & Prepaid products in 20 Operating Center
across India. • Understanding company’s strategic business
objectives to ensure that projects are structured to deliver
maximum return on investment in the shortest amount of time
possible. • Budget planning & ensuring the best utilization of
all-technical infrastructure. • Participating in Vendor
selection and negotiation for Software, Hardware and Service
procurement. • Setup Process for near 100% utilization of
technical and operation employees for service delivery
platform. • Monitoring and Suggesting Improvement for the
Provisioning, Mediation, Billing, and Networking across 20
Operating circles of Reliance communications. • Modeling
Business Support for new products and services on network,
configuration, implementation and Operational Support for over 30
million subscriber base. • Assuring SLA adherence of various
BSS platform by introducing continuous motivational skills and
technical methods. • Innovate to ensure that company is
equipped to leverage maximum software solution
functionality. • Interface with 20 Business/Contact center
assuring proper training to enhance maximum output of the service
delivery department from each center. • Monthly presentation
to the IT Management and BU Heads to inform performance of all
contact and operational centers managing service delivery
platforms. • Arranging quarterly family and cultural events to
motivate employees and to fulfill the employee retention
strategies.
customer delivery platform improvement. • Responsible for
managing more that 65 senior staffs of various
functions. • Interfacing with all Business Unit heads to drive
the BSS platform competence to meet the market
demand. • Devised delivery Process in accordance to Business
needs for Postpaid & Prepaid products in 20 Operating Center
across India. • Understanding company’s strategic business
objectives to ensure that projects are structured to deliver
maximum return on investment in the shortest amount of time
possible. • Budget planning & ensuring the best utilization of
all-technical infrastructure. • Participating in Vendor
selection and negotiation for Software, Hardware and Service
procurement. • Setup Process for near 100% utilization of
technical and operation employees for service delivery
platform. • Monitoring and Suggesting Improvement for the
Provisioning, Mediation, Billing, and Networking across 20
Operating circles of Reliance communications. • Modeling
Business Support for new products and services on network,
configuration, implementation and Operational Support for over 30
million subscriber base. • Assuring SLA adherence of various
BSS platform by introducing continuous motivational skills and
technical methods. • Innovate to ensure that company is
equipped to leverage maximum software solution
functionality. • Interface with 20 Business/Contact center
assuring proper training to enhance maximum output of the service
delivery department from each center. • Monthly presentation
to the IT Management and BU Heads to inform performance of all
contact and operational centers managing service delivery
platforms. • Arranging quarterly family and cultural events to
motivate employees and to fulfill the employee retention
strategies.
Saibal Bose ’s education
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Saibal Bose ’s additional information
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