Operations Mgr
at
Azure Knowledge Services
, Ahmedabad, INDIA
July 2009 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Operations Mgr at Callcentre Solutions PVT LTD , Ahmedabad, INDIA
February 2008 – July 2009
Team Leader-QA/ QC at Aegis BPO , Ahmedabad, INDIA
October 2006 – February 2008
Telecalling/ Telemarketing Exec. at iCall India Limited
, Ahmedabad, INDIA
July 2005 – October 2006
Responsible for Outbound-Inbound International sales process for
mobiles & mobiles accessories for a company of NY-USA
Telecalling/ Telemarketing Exec. at Wipro BPO , Ahmedabad, INDIA
November 2004 – July 2005
Inbound Process related to Health Insurance for a leading Health
Insurance company of FL-USA