Magazine : Sidharth Kapoor
Current
Assistant Manager
Education
B.Sc Hospitality and Administration
Industry
BPO/ITES/CRM/Transcription
About Sidharth Kapoor
• B. Sc. In Hospitality and Administration from Institute of Hotel Management, Pusa, Delhi under National Council for Hotel Management Catering and Nutrition in the year 2003.
• 10+2 in Science Stream from Springdales School, Pusa Road, Delhi with 1st Division in the year 2000.
• Presently pursuing MBA in International Business from Symbiosis.
• Working in IBM Daksh Business Process Services Pvt. Ltd since May 2003
Customer Care Executive – May 2003 to March 2004
Sr. Customer Care Executive – April 2004 to August 2004
Technical Support Lead – September 2004 – October 2006
Assistant Manager, Operations – November 2006 – till date
• 10+2 in Science Stream from Springdales School, Pusa Road, Delhi with 1st Division in the year 2000.
• Presently pursuing MBA in International Business from Symbiosis.
• Working in IBM Daksh Business Process Services Pvt. Ltd since May 2003
Customer Care Executive – May 2003 to March 2004
Sr. Customer Care Executive – April 2004 to August 2004
Technical Support Lead – September 2004 – October 2006
Assistant Manager, Operations – November 2006 – till date
Sidharth Kapoor ’s experience
Product Manager/Project Manager/Manager/Supervisor/Team Leader
at
IBM Daksh Business Process Services Pvt.
, Delhi, INDIA
May 2003 – January 2009
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Working as a Mentor to assist other technical support
executives in taking calls • Handling call
escalations • Key Responsibility Areas include the
Administrative responsibilities such as Managing a Team of
Technical Support Executives. • Working on MIS and CMS reports
related to log in Statistics and Customer Satisfaction Scores.
Making presentations and doing weekly reviews with the
management to review the performance of the team
executives in taking calls • Handling call
escalations • Key Responsibility Areas include the
Administrative responsibilities such as Managing a Team of
Technical Support Executives. • Working on MIS and CMS reports
related to log in Statistics and Customer Satisfaction Scores.
Making presentations and doing weekly reviews with the
management to review the performance of the team
Sidharth Kapoor ’s education
B.Sc [Hospitality and Administration],
Institute of Hotel Management, Pusa, Delhi under National Council for [March,2003]
, Delhi, INDIA
XII [Medical],
Springdales School, Pusa Road [March,2000] , Delhi, INDIA
X,
Springdales School, Pusa Road [March,1998] , Delhi, INDIA
Sidharth Kapoor ’s additional information
Interests:
Playing Chess
Awards and achievements:
Six Thinking Hats
Sever Habits of Highly Effective People
Leading For Results Advanced Training
Yellow Belt Certification
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