Magazine : Bisy Joseph
Current
HR Executive
Education
PG Diploma Human Resource
Industry
Recruitment/Employment Firm
About Bisy Joseph
I have done my CPGDBA in Human Resource from Symbiosis (Pune)
Job responsibilities include on-boarding of candidates hired by Collabera for projects based at the Client site - getting the paperwork done, completing the compliance requirements of clients before the consultant starts on the project. Responsibilities included Background checks, medical tests, reference checks.
Job responsibilities include on-boarding of candidates hired by Collabera for projects based at the Client site - getting the paperwork done, completing the compliance requirements of clients before the consultant starts on the project. Responsibilities included Background checks, medical tests, reference checks.
Bisy Joseph ’s experience
HR Exec.
at
Collabera Solution Pvt Ltd
, Baroda, INDIA
May 2007 – Currently Working
Industry: Recruitment/Employment Firm
Functional area: HR / Administration / IR
Job responsibilities include on-boarding of candidates hired by
Collabera for projects based at the Client site - getting the
paperwork done, completing the compliance requirements of clients
before the consultant starts on the project. Responsibilities
included Background checks, medical tests, reference checks and
maintaining timesheet reports for hours worked by the consultant,
payment queries and informing the consultant on the end of
projects. Handling on-boarding processes of Clients.
Collabera for projects based at the Client site - getting the
paperwork done, completing the compliance requirements of clients
before the consultant starts on the project. Responsibilities
included Background checks, medical tests, reference checks and
maintaining timesheet reports for hours worked by the consultant,
payment queries and informing the consultant on the end of
projects. Handling on-boarding processes of Clients.
Associate/ Sr. Associate -(NonTechnical) at Wipro bpo , Pune, INDIA
December 2004 – May 2007
Customer Support and Issue Resolution: Providing support over
voice to clients of Dell and Capital One with regards to their
queries. Patient handling of frustrated and irate customers to
ensure that satisfactory solutions have been providing.
Identifying critical issues that need to be brought to senior
manager’s attention for expedient resolution of
issues. Business Process Change Implementation and Reporting:
Making reports for the entire team in regards to call handled,
time management, cus
voice to clients of Dell and Capital One with regards to their
queries. Patient handling of frustrated and irate customers to
ensure that satisfactory solutions have been providing.
Identifying critical issues that need to be brought to senior
manager’s attention for expedient resolution of
issues. Business Process Change Implementation and Reporting:
Making reports for the entire team in regards to call handled,
time management, cus
Team Supervisor at Futura Convergence Pvt. Ltd. , Baroda, INDIA
December 2003 – December 2004
Handled Customer Escalations: Telephonic sales to customers in
the US and UK and handled all level 2 escalation calls. Training
and Mentoring: Training batches on process knowledge regarding
products and addressing specific customer queries. Supervised the
team, managed the entire sales record of the company.
the US and UK and handled all level 2 escalation calls. Training
and Mentoring: Training batches on process knowledge regarding
products and addressing specific customer queries. Supervised the
team, managed the entire sales record of the company.
Sales Exec./ Officer at IndusInd Bank Pvt. Ltd. , Baroda, INDIA
August 2003 – November 2003
Cold Calling: Tapping the market through cold calls to
prospective customers. Client Presentations: Helped create and
customize power point based client presentations. Status
Reports: Monitoring and creating daily status reports of the
team’s performance
prospective customers. Client Presentations: Helped create and
customize power point based client presentations. Status
Reports: Monitoring and creating daily status reports of the
team’s performance
MR Exec./ Mgr at Reliance Infocomm Ltd. , Baroda, INDIA
May 2001 – December 2002
Market survey: Conducted market surveys on various subjects and
compiled data using excel. Data collection from industrial and
residential areas Data Analysis and Business Reporting:
Presented reports to managers to help them identify key areas for
business expansion.
compiled data using excel. Data collection from industrial and
residential areas Data Analysis and Business Reporting:
Presented reports to managers to help them identify key areas for
business expansion.
Bisy Joseph ’s education
PG Diploma [Human Resource],
SIBM Symbiosis Institute Of Business Management - Pune [September,2009]
, Pune, INDIA
B.Com [Accountancy],
Maharaja Sayajirao University [April,2000] , Baroda, INDIA
Diploma in Computer Hardware [Hardware and Networking],
Xavier Technical Insititute (Sevasi - Baroda) [August,2000] , Baroda, INDIA
XII [INDIA],
Rosary High school [March,1997] , Baroda, Commerce
Bisy Joseph ’s additional information
Interests:
Represented Gujarat State for Junior and Senior level BasketBall Tournaments held at India Level.
Awards and achievements:
None
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