Magazine : Atul Panwar
Current
Manager
Education
MBA Marketing,IT
About Atul Panwar
ATUL PANWAR
H.No.-399/1,Pkt-D-6.
Sec-6,Rohini
New Delhi-110085
C.No-9717038039
E-Mail-atulpanwar@aolmail.com
atulpanwar@gmail.com
Objective A growth oriented and challenging position in an organization where I can utilize my managerial skills and knowledge for mutual benefit.
Work Experience Currently working with
Organization Bharti Airtel Services Ltd
Designation Showroom Manager
Duration April 2007 –Till Date
Responsibilities
• Build and maintain excellent showroom experience for Customers
• Manage conversion and retention of walk in customers
• SEF and APEF compliance at the showroom.
• Handle recruitment and training of showroom staff.
• Capturing customer feedback and Suggestions (Voice of Customer) and Forwarding the same to Backend.
• Strong follow up with customer for his Q/R/C.
• Increasing the % of First time resolution (FTR's) to all Customer Queries / Requests / Complaints.
• Converting Walk-ins into Sales.
• Daily MIS of all Walkin Customers.
• Improve Customer Handling at Showrooms.
• Improvement in ICE and AC Nelson Scores.
• Liasoning between the Company and Business Partner.
• Conducting Daily Briefings for all Team Members for Product and Process
Organization HLSIL[Home Loan Solution India Pvt Ltd]
[Group company of HDFC]
Designation Team Leader
Duration March 2006 - April 2007
Responsibilities
• Handling Noida Branch for sourcing and processing of Home loans.
• Lead a team of 10 Sales Executives for sourcing of Home loans and smooth processing of home loans.
• Also responsible for handling major corporate for sourcing and smooth processing of Home loans.
• Looking after all the sanctions and disbursements process for all the files logged in for home loans.
• Co-ordination with Legal, Technical, FI departments for files and documents clearance.
• Handling all the customers from the time the file gets logged in till the time the disbursement takes place.
• Attend to all the existing and new customer complaints and solve it immediately.
• Generation of references from all the existing customers to augment the sales of home loans.
• Generation of leads from builders, CAs and brokers.
• Preparing of MIS on daily basis and submitting it to the Sales Manager.
Professional Qualification M.B.A. From U.P.Technical University, Lucknow [2004-2006].
Summer Training 8, weeks training in KRIBHCO Fertilizers, Sec-1, Noida, Under Guidance of
Mr.M.C.Kala (P&A Manager).Project Title: Supply Chain Management
Area of Specialization
Marketing & Information Technology
Research Report Comparative Study Of Public and Private Insurance companies in India
Academic Qualification • M.Sc. [Phy (Electronics)] from C.C.S.University Meerut UP in 2003.
• B.Sc. from C.C.S.University Meerut UP in 2001.
• HSC from U.P.Board Allahabad in 1998.
• SSC from U.P.Board Allahabad in 1996
Computer Skills MS Office, Knowledge of Internet, Visual Basic, DCN[Data Communication Networks],
Java, HTML.Knowledge of hardware, Installation of different OS
Extra Curricular Activities • Served N.C.C as Cadet for five years (with B and A certificate) with best cadet award.
• Taken part in the extra curricular activities at the college level as organizing fresher party,
taken part in the cultural activities.
Interests Interacting to people, Traveling, Listening Old Songs.
Personal Profile • Father’s Name : Mr. Ajab Singh
• Date of Birth : 19th July 1982
• Marital Status : Unmarried
• Linguistic Proficiency: Hindi, English
• Gender : Male
• Permanent address: H.No.-79, BKDA Colony, Near RT Office
Bulandshahar, UP, C.No-05732-281046
Declaration • I, hereby declare that all the statements given above are true, complete and correct to the best of my knowledge and belief.
Date
Place (ATUL PANWAR)
H.No.-399/1,Pkt-D-6.
Sec-6,Rohini
New Delhi-110085
C.No-9717038039
E-Mail-atulpanwar@aolmail.com
atulpanwar@gmail.com
Objective A growth oriented and challenging position in an organization where I can utilize my managerial skills and knowledge for mutual benefit.
Work Experience Currently working with
Organization Bharti Airtel Services Ltd
Designation Showroom Manager
Duration April 2007 –Till Date
Responsibilities
• Build and maintain excellent showroom experience for Customers
• Manage conversion and retention of walk in customers
• SEF and APEF compliance at the showroom.
• Handle recruitment and training of showroom staff.
• Capturing customer feedback and Suggestions (Voice of Customer) and Forwarding the same to Backend.
• Strong follow up with customer for his Q/R/C.
• Increasing the % of First time resolution (FTR's) to all Customer Queries / Requests / Complaints.
• Converting Walk-ins into Sales.
• Daily MIS of all Walkin Customers.
• Improve Customer Handling at Showrooms.
• Improvement in ICE and AC Nelson Scores.
• Liasoning between the Company and Business Partner.
• Conducting Daily Briefings for all Team Members for Product and Process
Organization HLSIL[Home Loan Solution India Pvt Ltd]
[Group company of HDFC]
Designation Team Leader
Duration March 2006 - April 2007
Responsibilities
• Handling Noida Branch for sourcing and processing of Home loans.
• Lead a team of 10 Sales Executives for sourcing of Home loans and smooth processing of home loans.
• Also responsible for handling major corporate for sourcing and smooth processing of Home loans.
• Looking after all the sanctions and disbursements process for all the files logged in for home loans.
• Co-ordination with Legal, Technical, FI departments for files and documents clearance.
• Handling all the customers from the time the file gets logged in till the time the disbursement takes place.
• Attend to all the existing and new customer complaints and solve it immediately.
• Generation of references from all the existing customers to augment the sales of home loans.
• Generation of leads from builders, CAs and brokers.
• Preparing of MIS on daily basis and submitting it to the Sales Manager.
Professional Qualification M.B.A. From U.P.Technical University, Lucknow [2004-2006].
Summer Training 8, weeks training in KRIBHCO Fertilizers, Sec-1, Noida, Under Guidance of
Mr.M.C.Kala (P&A Manager).Project Title: Supply Chain Management
Area of Specialization
Marketing & Information Technology
Research Report Comparative Study Of Public and Private Insurance companies in India
Academic Qualification • M.Sc. [Phy (Electronics)] from C.C.S.University Meerut UP in 2003.
• B.Sc. from C.C.S.University Meerut UP in 2001.
• HSC from U.P.Board Allahabad in 1998.
• SSC from U.P.Board Allahabad in 1996
Computer Skills MS Office, Knowledge of Internet, Visual Basic, DCN[Data Communication Networks],
Java, HTML.Knowledge of hardware, Installation of different OS
Extra Curricular Activities • Served N.C.C as Cadet for five years (with B and A certificate) with best cadet award.
• Taken part in the extra curricular activities at the college level as organizing fresher party,
taken part in the cultural activities.
Interests Interacting to people, Traveling, Listening Old Songs.
Personal Profile • Father’s Name : Mr. Ajab Singh
• Date of Birth : 19th July 1982
• Marital Status : Unmarried
• Linguistic Proficiency: Hindi, English
• Gender : Male
• Permanent address: H.No.-79, BKDA Colony, Near RT Office
Bulandshahar, UP, C.No-05732-281046
Declaration • I, hereby declare that all the statements given above are true, complete and correct to the best of my knowledge and belief.
Date
Place (ATUL PANWAR)
Atul Panwar ’s experience
SRM
at
Bharti Airtel Services Ltd
, Delhi
Working/Currently
Look after all the operations[Sales,Customer
services,Retention,Provisioning] of showrooms.
services,Retention,Provisioning] of showrooms.
Atul Panwar ’s education
MBA [Marketing,IT],
MIMT [2006/July]
, Greater Noida
Atul Panwar ’s additional information
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