DGM Operations Biz Development
at
Captain Facility Services Pvt Ltd
, Mumbai, INDIA
December 2008 – June 2009
Industry: Security/Law Enforcement
Functional area: Guards / Security Services
Dec’08- July’09-Deputy General Manager (Operations, Business
Development& Client Relationship) with Captain Facility Services
Pvt Ltd ,a Security Solutions & Guard Provider at Mumbai.
Reporting to General Manager (All India)
Reportees –
Regional Functional Heads, Branch Managers & HO functional Heads,
totaling 20.
Source, train & provide suitably trained
security men to clients.
Heading Security & Facilities
operations spread over 1500 Telecommunication sites spread over
Maharashtra, Tamil Nadu, Karnataka & Andhra Pradesh belonging to
such prominent names as Essar, Tata, Tower Vision, Hayat
etc.
Investigation of frauds, pre-employment/ background
verification & other surveillance& data assimilation
assignments.
Oversee Security Operations over 135 sites in
Mumbai(Residential, Corporate & Industrial)
Design Security
solutions for clients in the realms of Access Control, CCTV,
Intrusion Detection, Fire-Detection& Alert systems, Fire-fighting
systems etc. Conduct security audits.
Oversee investigations
of thefts, pilferages & irregularities at clients’
premise.
Responsible for Client Grievance Redressal for
Telecom & Security sites.
Development of new Business in
both Sectors.
Responsible for training field staff in the
areas of Facility, Disaster, Crisis & Operations
Management.
Define Key Responsibility Areas for all
Operations & Branch Staff.
Compile Training Manual & SOP’s
for Field personnel.
Prepare SOP’s for Office
Administration.
Client Satisfaction Survey
Key Accounts Manager,Cognizant Technology Solution at CB Richard Ellis,South Asia , Kolkata, INDIA
November 2007 – August 2008
Industry: IT-Software/Software Services
Functional area: Key Accounts Manager
Nov’07- July’08 : CB Richard Ellis, South Asia (Asset &
Facility Managers)
Senior Facility Manager & Manager (Key
Account) at Cognizant Technology Solutions at Kolkata. Reporting
to-Regional Head (East)
Domain: Handling the account of
Cognizant Technology Solution, Kolkata spread over five sites,
totaling 4 lakh sq.ft.
Maintenance & repair of a wide range
of machinery including diesel generators, air-conditioning
systems, transformers, pumps, motors, hydraulic systems, lifts,
fire-fighting equipments, UPS’s etc
Entire Electrical,
Mechanical & HVAC safety.
Design Disaster Management SOP’s
& conduct drills
Fire Drills, Associated Equipment &
Maintenance, both wet & Fire Detection & alarm
system.
Advice on security issues& upkeep of security
related equipment like CCTV, Access Control, fire-extinguishers
etc
Environ-checks & monitoring.
Complete maintenance &
upkeep of civil structures & surroundings within the clients
premise.
Execution of AMC’s for all relevant
assets
Vendor identification & development
Purchase of
essentials (housekeeping & technical) including
negotiating.
Oversee installation of new equipment &
commissioning.
Housekeeping & Soft services.
Client
grievance resolution.
Heading a team of 3 Facility
Managers,8 Shift engineers &over 150 contracted personnel
including cleaners, technicians, mechanics, carpenters, painters
etc spread over 5 sites.
Security Audit
Commissioned Officer at Indian Navy , Various, INDIA
August 1988 – March 1999
Industry: Defence/Government
Functional area: Defense Services
(Indian Navy – 1988 -1999)
PREVIOUS ASSIGNMENTS
Aug’88 to
Mar’99 with The Indian Navy. Last Designated as Staff officer
to Naval Officer-In Charge
• Warfare & Survival
techniques
• Leadership Skills
• Intelligence –
Developing network & utilization
• Use of Arms &
Ammunition
• Head Engine-Room department in a
ship.
• Maintenance of Machinery
• Managing Industrial
Workforce
• R & D
• Logistics &
Purchase
• Administration
• Public Relations
• Staff
Duties
TENURE
DESIGNATION
Aug’88 to Nov’90 Engine Room
Watch keeping on INS Andaman & Marine Engineering
Specialization Course at INS Shivaji, Lonavla,
Nov’90 to
Jan’93 Assistant Manager (Gearing and Shafting) at Naval
Dockyard, Visakhapatnam
Jan’93 to Jun’95 Assistant
Director, Defense Machinery Design
Establish-
ment,Secunderabad.
Jun’95 to Jan’97 Assistant
Controller of Procurement of India’s largest Naval Store Depot
at Mumbai
Jan’97 to Mar’99 Staff officer to Naval
Officer-In Charge (West Bengal)..