Magazine : Santosh Hotchandani
Current
Snr Manager
Education
B.Tech/B.E. Electronics and Telecommunica...
Industry
Telcom/ISP
About Santosh Hotchandani
I'm BE in E&TC, and CCNA certified. Have been going up and down since 2003, started with a field job in Samsung. Then changed over to project managment and service delivery. Have thorough knowledge of all Telco Voice and Data products and their implementation. I love reading fiction and listening music. I'm very extrovert and believe in making relations. Thanks for joining me.
Santosh Hotchandani ’s experience
Senior Manager - GSD Team
at
Reliance Globalcom Ltd
, Mumbai, INDIA
September 2007 – Currently Working
Industry: Telcom/ISP
Functional area: Telecom - Service Delivery Managment & PM.
Managing team of 6 Program managers, who are looking after
implementation of domestic access circuits, NLD and L2/Ethernet
links and further managing internal and external team of more
than 50 LDMs, SDMs and PMs involved in different projects and
orders for carrier or enterprise customers. Supporting Account
Team with implementation input, including project timelines,
milestones, challenges etc, during the pre-sales feasibility
and/or bidding of project. For details Pls refer attached CV.
implementation of domestic access circuits, NLD and L2/Ethernet
links and further managing internal and external team of more
than 50 LDMs, SDMs and PMs involved in different projects and
orders for carrier or enterprise customers. Supporting Account
Team with implementation input, including project timelines,
milestones, challenges etc, during the pre-sales feasibility
and/or bidding of project. For details Pls refer attached CV.
Order Manager at Cable and Wireless , Bangalore, INDIA
February 2007 – September 2007
Accountable for on-time implementation of all
orders/projects. Meet or exceed the targets set by the
management with regards to Customer Satisfaction, ADD/RFS (Agreed
delivery date/Ready for Serve), LT (Lead Time to Connect),
Overdue Orders, Database(s) accuracy & Quality of 1st time
installation. For More Details pls refer attached CV.
orders/projects. Meet or exceed the targets set by the
management with regards to Customer Satisfaction, ADD/RFS (Agreed
delivery date/Ready for Serve), LT (Lead Time to Connect),
Overdue Orders, Database(s) accuracy & Quality of 1st time
installation. For More Details pls refer attached CV.
Associate Service Coordinator at Equant - Orange Business Services , Mumbai, INDIA
September 2005 – February 2007
Receive orders from customer through lotus, dispatch board or CSM
portal (Sesam) analyse customer request if its IPVPN, IS, data,
voice, one time request or IMAC etc and action further ensuring
agreements of contracts. Raise tickets at Orange end for various
customer requests like installation of new communication
equipment like CISCO Router, Nortel switch, cards insertion,
migration, desktop installations, etc. Assign engineer for the
same, Refer Attached CV for moer details.
portal (Sesam) analyse customer request if its IPVPN, IS, data,
voice, one time request or IMAC etc and action further ensuring
agreements of contracts. Raise tickets at Orange end for various
customer requests like installation of new communication
equipment like CISCO Router, Nortel switch, cards insertion,
migration, desktop installations, etc. Assign engineer for the
same, Refer Attached CV for moer details.
Associate/ Sr. Associate -(Technical) at Reliance Infostreams Pvt Ltd , Mumbai, INDIA
October 2004 – August 2005
Backoffice operations for MACD(Move Add Change and Delete) for
wireline, consumer and enterprise customers. For more details
pls refer attached CV.
wireline, consumer and enterprise customers. For more details
pls refer attached CV.
Field Executive at Comfax Automations Pvt India Ltd , Mumbai, INDIA
June 2003 – September 2004
Visit Authorized Service Centers of Samsung. For generating
necessary reports of there MSL, Parts pending cases, Purchase and
Sale. Interact with Technicians regarding queries related to
Samsung spare parts, alternate parts and/or substitute
parts. Handled all kind of internal processes from inwards to
invoicing. Used systems like SVC Net for logistics operations, &
E-SMS for ASC reports generation. Keep in touch with market
trends for consumer electronics For more details Refer attached
CV
necessary reports of there MSL, Parts pending cases, Purchase and
Sale. Interact with Technicians regarding queries related to
Samsung spare parts, alternate parts and/or substitute
parts. Handled all kind of internal processes from inwards to
invoicing. Used systems like SVC Net for logistics operations, &
E-SMS for ASC reports generation. Keep in touch with market
trends for consumer electronics For more details Refer attached
CV
Santosh Hotchandani ’s education
B.Tech/B.E. [Electronics and Telecommuni...],
MGM's College of Engineering [June,2003]
, Nanded, INDIA
Diploma [Digital Electronics],
Institute of Technology - Ulhasnagar [June,1999] , Mumbai, INDIA
X [SSC],
Spp New Era High School [May,1996] , Mumbai, INDIA
Santosh Hotchandani ’s additional information
Interests:
Learning new technologies, Project Managment - currently working on PMP and target to complete by 2011. Love Reading fiction, favourite author Jeffrey Archer, Sidney Sheldon etc.
Have passion of customer services, love handling different type of customers and their escalations.
Awards and achievements:
Nominated for FAB3 achiever in Reliance Globalcom for 3rd Quarter 2009-10 for successful completion of Reliance node move project in NY 60 Hudson street.
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