Magazine : Dinesh Slathia
Current
IT Specialist(Operations) at ...
Education
BA BA
Dinesh Slathia ’s experience
IT Specialist (Operations)
at
Genpact
, New Delhi
Working/Currently
¢ Process coach for a Team of 9 Agents.
¢ Managing team
performance, ensuring team's meeting and trying to exceed client
expectations, as well as individual and departmental performance
standards. ¢ Ensuring Quality for the Team
Performance. ¢ Mentor and supervise team regularly and
consistently as a positive role model to provide timely feedback
on their performance. ¢ Conducting regular team huddles.
¢ Conducting one-on-one's with each member in the team to help
them understand the learning opportunities and getting them ready
for the next role ¢ Have ability to train, motivate, and
supervise team members with a positive attitude ¢ Validate
various reports generated by the team including total Key
Performance Indicators report, Agent productivity report,
attendance report
performance, ensuring team's meeting and trying to exceed client
expectations, as well as individual and departmental performance
standards. ¢ Ensuring Quality for the Team
Performance. ¢ Mentor and supervise team regularly and
consistently as a positive role model to provide timely feedback
on their performance. ¢ Conducting regular team huddles.
¢ Conducting one-on-one's with each member in the team to help
them understand the learning opportunities and getting them ready
for the next role ¢ Have ability to train, motivate, and
supervise team members with a positive attitude ¢ Validate
various reports generated by the team including total Key
Performance Indicators report, Agent productivity report,
attendance report
Dinesh Slathia ’s education
BA [BA],
Jammu University [Currently,Studying]
, Jammu, INDIA
PG Diploma [Operations],
IIM C [October,2008] , Kolkata, INDIA
Dinesh Slathia ’s additional information
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