Head/ VP/ GM-Operations
at
R R Donnelley
, Chennai, INDIA
July 2010 – Currently Working
Industry: Printing/Packaging
Functional area: ITES / BPO / KPO / Customer Service / Operations
Responsible for the IT Helpdesk and IT Operations for APAC.
Outside Consultant at Infosys , Framingham, US
February 2009 – May 2010
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
ITIL Process Consultancy
Outside Consultant at Infosys , Belfast, UK
March 2008 – September 2008
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
ITIL Process Consultancy
Infrastructure & Technology Mgr at IBM
, Bangalore, INDIA
August 2003 – October 2007
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Data Center Manager
Associate/ Sr. Associate -(Technical) at NCR , Chennai, INDIA
July 2000 – February 2003
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Server and Network support specialist