IT Manager
at
Fidelity National Financial India
, Electronics City Phase 2 Bangalore
Working/Currently
Customer:
Goals: effective partnership, customer
satisfaction
Weightages: 30%
Key performance areas:
1. Ability to program manage all IT applications and networks
effectively – reduction in down times and trouble shooting
time.
2. Technology vendor management.
People:
Weightages:
15%
Goals: Team development, positive work
relationships
Weightages:
Key performance areas:
1. Team
coaching, feedback & development.
2. Define team KPAs & assign
appropriate responsibilities, accountability and authority for
team members.
3. Ability to keep oneself updated with newer
technologies
4. Optimum resource utilization: Build, train and
utilize team.
Process: 30%
Goals: Reduction in turn around
time, trouble shooting expertise, stakeholder satisfaction,
streamlined processes, cost effective, reduction in loss of
business time and revenue, external party positive relationship.
Key performance areas:
1. Formulation of IT strategy,
methodology, security, techniques, maintenance, standards and
development. 8
Mention goal of this performance area, target
you have assigned and what exactly was done/carried out against
the goal and the final outcome.
2. Design of networks
architecture and monitor implementation, maintenance and
improvement of the servers that run our application and websites,
internal IT systems (email, file server,
backups).
3. Technology Management: Ability to understand the
impact of technological change on the organization. Ability to
respond to business/operations needs to develop/identify
cost-effective approaches to integrate technology into the
workplace and improve process effectiveness.
4. Interface with
FNF, US
5. MIS Reporting
Financial: weightages:
10%
Goal: Cost efficiencies
- Introduction of cost effective IT
solutions
Best-In class: Goal: Continuous Improvement
New
technology solutions to support business.