Magazine : Prasad Nellore
Current
Desktop Support Engineer
Education
B.A in... B.A in Mathematics
Prasad Nellore ’s experience
Desktop Support Engineer
at
Microland Limited
, Bangalore
Working/Currently
• Monitoring Assyst Enterprise 6.5 tool for Incident Logged
calls • Providing support based on Service Level Agreement
• Providing Voice & E-Mail Technical support to Internal End
Users • Checking the status and Troubleshooting Printer
related issues • Updating Antivirus based on Daily report
• Configuring Switches at various environments to Enable the
LAN ports • Installation & maintaining and attending
day-to-day user's problem calls • Managing Application
Security Permissions and settings • Supporting Citrix 9.5
based applications • Trouble shoot remotely through Dame ware
mini remote control 5.5 • Configuring and Supporting
MS-Office Applications, including MS-Outlook& Lotus Notes 6.5
• Configuring and Supporting MS-Internet Explorer, including
pop-up Blocker • Assist external vendors in troubleshooting
and resolving all hardware issues • Setup and Troubleshoot
windows firewall and Monitor Antivirus Software • Installation
& Configuration of Linux (RHEL4-1) for ISD(Intranet software
Development) team • Network and Server systems
understanding • Configuring Wireless Network Connection for
Laptop users • Configuration of OS and Service according to
the various Process requirement • Ethernet Networking (802.3)
& IP Addressing and sub netting • Keeping Applications current
with Microsoft Update and Automatic Updates • Recording
Attended calls on Intranet Support desk tool • Reporting will
be to Program Manager
calls • Providing support based on Service Level Agreement
• Providing Voice & E-Mail Technical support to Internal End
Users • Checking the status and Troubleshooting Printer
related issues • Updating Antivirus based on Daily report
• Configuring Switches at various environments to Enable the
LAN ports • Installation & maintaining and attending
day-to-day user's problem calls • Managing Application
Security Permissions and settings • Supporting Citrix 9.5
based applications • Trouble shoot remotely through Dame ware
mini remote control 5.5 • Configuring and Supporting
MS-Office Applications, including MS-Outlook& Lotus Notes 6.5
• Configuring and Supporting MS-Internet Explorer, including
pop-up Blocker • Assist external vendors in troubleshooting
and resolving all hardware issues • Setup and Troubleshoot
windows firewall and Monitor Antivirus Software • Installation
& Configuration of Linux (RHEL4-1) for ISD(Intranet software
Development) team • Network and Server systems
understanding • Configuring Wireless Network Connection for
Laptop users • Configuration of OS and Service according to
the various Process requirement • Ethernet Networking (802.3)
& IP Addressing and sub netting • Keeping Applications current
with Microsoft Update and Automatic Updates • Recording
Attended calls on Intranet Support desk tool • Reporting will
be to Program Manager
Prasad Nellore ’s education
B.A in Mathematics [B.A in Mathematics],
Sri Venkateswara University [2004/April]
, Thirupati
Prasad Nellore ’s additional information
Login to view additional information of Prasad Nellore
Hey there! Prasad Nellore is using SiliconIndia.
Benefits of SiliconIndia
- Find prospects, new employees or jobs
- Get mentored by industry experts
- Get daily news updates
- Get found in search engines (Google, yahoo)
- Find coworkers and batchmates
