Magazine : Debasis Choudhury
Current
Private Sector
Education
M.Sc Elecronics
Debasis Choudhury ’s experience
Administrator/Coordinator/Specialist
at
ACS-Inc
, Bangalore, INDIA
January 2006 – Currently Working
Functional area: ITES / BPO / KPO / Customer Service / Operations
Responsible for administering, controlling and operating the IT
infrastructure. Ensure IT infrastructure is operational in line
with SLA's (Service Level Agreements). Providing SLA exception
report for management and client and attend calls to brief them.
Arranging team meeting on weekly basis to review Request
management/problem management and work towards zeroing the queue.
Taken up the project to review the Server Hardware support.
Updating the Business Owners & Directors about the Escalation
Impact of the servers under contract time to time basis. SPOC
(Single Point of Contact) for process escalation regarding server
transition / migration to full support. Monitor infrastructure
equipment and standardize procedures to increase quality,
reliability, performance and safety.
infrastructure. Ensure IT infrastructure is operational in line
with SLA's (Service Level Agreements). Providing SLA exception
report for management and client and attend calls to brief them.
Arranging team meeting on weekly basis to review Request
management/problem management and work towards zeroing the queue.
Taken up the project to review the Server Hardware support.
Updating the Business Owners & Directors about the Escalation
Impact of the servers under contract time to time basis. SPOC
(Single Point of Contact) for process escalation regarding server
transition / migration to full support. Monitor infrastructure
equipment and standardize procedures to increase quality,
reliability, performance and safety.
Administrator/Coordinator/Specialist at GENPACT , Hyderabad, INDIA
January 2005 – January 2006
Professional (e.g. Engg., IT Developer, Marketing Executive etc.) at Euclid India Ltd , Hyderabad, INDIA
November 2004 – January 2005
Consultant at Jetking Infotrain Ltd , Hyderabad, INDIA
February 2001 – November 2004
Debasis Choudhury ’s education
M.Sc [Elecronics],
Berhampur University [October,1999]
, Berhampur, INDIA
Debasis Choudhury ’s additional information
Interests:
new Technology, Management Training
Websites:
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