Magazine : Namrata Chowdhury
Current
Sr Communication Trainer
Education
B.A in... B.A
Industry
BPO/ITES/CRM/Transcription
About Namrata Chowdhury
I have 6 yrs of exp in the IT Industry and Training Field.Every step has been a learning process for me.My motto in life is simple like and transparent like me,life is like an ice cream so before it melts enjoy it.
Namrata Chowdhury ’s experience
Null
at
Sutherland Global services Pvt. Ltd
, Chennai, INDIA
March 2009 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Monitoring Calls every month.
Giving respective positive
feedbacks. Handling team of 29-31
headcounts. Conducting Interviews Designing
PPT. Training materials containing Telephone etiquettes,
Customer Service Attitude, Basics of Grammar. Training
duration of batches are 2 weeks. Trainees are analyzed
through assessments. Analyzing trainees on refresher
trainings if required. Mock Calls conducted. Training
on American Culture. Trainees are trained by playing
feedbacks. Handling team of 29-31
headcounts. Conducting Interviews Designing
PPT. Training materials containing Telephone etiquettes,
Customer Service Attitude, Basics of Grammar. Training
duration of batches are 2 weeks. Trainees are analyzed
through assessments. Analyzing trainees on refresher
trainings if required. Mock Calls conducted. Training
on American Culture. Trainees are trained by playing
Associate/ Sr. Associate -(nontechnical) at GENPACT , Hyderabad, INDIA
January 2004 – January 2006
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Monitoring Calls every month.
Giving respective positive
feedbacks. Handling team of 29-31
headcounts. Conducting Interviews Designing
PPT. Training materials containing Telephone etiquettes,
Customer Service Attitude, Basics of Grammar. Training
duration of batches are 2 weeks. Trainees are analyzed
through assessments. Analyzing trainees on refresher
trainings if required. Mock Calls conducted. Training
on American Culture. Trainees are trained by playing
feedbacks. Handling team of 29-31
headcounts. Conducting Interviews Designing
PPT. Training materials containing Telephone etiquettes,
Customer Service Attitude, Basics of Grammar. Training
duration of batches are 2 weeks. Trainees are analyzed
through assessments. Analyzing trainees on refresher
trainings if required. Mock Calls conducted. Training
on American Culture. Trainees are trained by playing
Voice & Accent Trainer at Satyam Computers
, Hyderabad, INDIA
August 2006 – August 2007
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Monitoring Calls every month.
Giving respective positive
feedbacks. Handling team of 29-31
headcounts. Conducting Interviews Designing
PPT. Training materials containing Telephone etiquettes,
Customer Service Attitude, Basics of Grammar. Training
duration of batches are 2 weeks. Trainees are analyzed
through assessments. Analyzing trainees on refresher
trainings if required. Mock Calls conducted. Training
on American Culture. Trainees are trained by playing
feedbacks. Handling team of 29-31
headcounts. Conducting Interviews Designing
PPT. Training materials containing Telephone etiquettes,
Customer Service Attitude, Basics of Grammar. Training
duration of batches are 2 weeks. Trainees are analyzed
through assessments. Analyzing trainees on refresher
trainings if required. Mock Calls conducted. Training
on American Culture. Trainees are trained by playing
Namrata Chowdhury ’s education
B.A in Literature [B.A],
Shri Shikshayatan [2006/May]
, Kolkata
Namrata Chowdhury ’s additional information
Interests:
dancing,glass painting,cooking and shopping.
Awards and achievements:
Bronze Award for best performance of the year in 2005.
Certified by IATA.
Silver Award in the year 2006 for delivering outstanding service.
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