Customer Service Representative
at
Reliance Communications
, Mumbai, INDIA
August 2006 – June 2007
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Receiving calls from Reliance PCO operators from all over India.
For last three months i was in Back office, there i used to
work on the complaints received from the customers and resolve it
by coordinating with the concern Team or Person.
Mainly in
three different languages i.e. English, Hindi and Gujarati.
Customer Service Representative at Serve Pay Pvt Ltd , Mumbai, INDIA
August 2007 – August 2008
(it was a online payment gateway service provider
company)
Answering the emails from international customers.
Making calls to international customers for order
verification.
Coordinating with Manager, coworker, and
juniors for the daily work related things.