Magazine : Rinit Singh
Current
Team Devloper in Hewitt
Education
BA PASS BA PASS
Industry
BPO/ITES/CRM/Transcription
About Rinit Singh
Total Experience of 4 years after Graduation
Presently working with Hewitt Associates as Team Developer in Business Analyst unit since July 2006.
Worked as Front Office Executive in Max Healthcare Ltd from Sep 2004 to July 2006.
•Handling/Supervising a team of 15-20 associates - First Level Supervision.
•Ensuring Teamwork, Coaching & Feedback to achieve Quality and TAT.
•Daily, Weekly & Monthly performance monitoring.
Handeled Various Projects.
Presently working with Hewitt Associates as Team Developer in Business Analyst unit since July 2006.
Worked as Front Office Executive in Max Healthcare Ltd from Sep 2004 to July 2006.
•Handling/Supervising a team of 15-20 associates - First Level Supervision.
•Ensuring Teamwork, Coaching & Feedback to achieve Quality and TAT.
•Daily, Weekly & Monthly performance monitoring.
Handeled Various Projects.
Rinit Singh ’s experience
Product Manager/Project Manager/Manager/Supervisor/Team Leader
at
Hewitt Associates
, Gurgaon, INDIA
July 2006 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
•Handling/Supervising a team of 15-20 associates - First Level
Supervision. •Ensuring Teamwork, Coaching & Feedback to
achieve Quality and TAT. •Audit processes as per the Quality
Audit Grid. •Ensure timely and accurate MIS reporting
periodically. •Preparing Weekly and Monthly Dashboards with
SME’s. •Preparing Flowcharts, PMaps and SOP’s for the
processes. •Conducts POD meetings to share work
responsibilities, client feedbacks, resolve concerns discuss
workload allocation, etc. •Arranging training sessions for new
associates for particular process type/client or any new work
coming. •Communicating with Clients for providing inputs on
various issues related to processing. •Daily, Weekly & Monthly
performance monitoring. •Updating the Hewitt leadership team
of the team’s progress and performances. •Involved in
Grooming sessions to the associates eligible for IJP.
Supervision. •Ensuring Teamwork, Coaching & Feedback to
achieve Quality and TAT. •Audit processes as per the Quality
Audit Grid. •Ensure timely and accurate MIS reporting
periodically. •Preparing Weekly and Monthly Dashboards with
SME’s. •Preparing Flowcharts, PMaps and SOP’s for the
processes. •Conducts POD meetings to share work
responsibilities, client feedbacks, resolve concerns discuss
workload allocation, etc. •Arranging training sessions for new
associates for particular process type/client or any new work
coming. •Communicating with Clients for providing inputs on
various issues related to processing. •Daily, Weekly & Monthly
performance monitoring. •Updating the Hewitt leadership team
of the team’s progress and performances. •Involved in
Grooming sessions to the associates eligible for IJP.
Product Manager/Project Manager/Manager/Supervisor/Team Leader at Max Healthcare , Delhi, INDIA
September 2004 – July 2006
• Was Handling Billing Department for In-patient service and
OPD. •Providing supports to clients for insurance related
queries. •Timely Audits to maintain accuracy
level. •Handling Daily Customer Calls and
Queries. •Training newly joined Employees in Operations and
other backend kind of work. Looking for scope of improvement.
OPD. •Providing supports to clients for insurance related
queries. •Timely Audits to maintain accuracy
level. •Handling Daily Customer Calls and
Queries. •Training newly joined Employees in Operations and
other backend kind of work. Looking for scope of improvement.
Rinit Singh ’s education
BA PASS [BA PASS],
Delhi University [2003/June]
, New Delhi
Rinit Singh ’s additional information
Interests:
1. Quality - Yellow Belt Certified (Six Sigma).
2. Done One year course from NIIT.
3. Done MCSE from Aptech computer center.
4. Certification – Microsoft Certified Professional (MCP) in Windows server 2003.
Awards and achievements:
• Endeavour award in the month of January 2006 (For completing the backlog for Indexing).
• Team of the cluster award in the month of April 2006 for successful completion of workflow project.
• Star of Month for the month of August 2007 for processing highest number of Docs with 100% Accuracy.
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