Magazine : Rahul Gagroo
Current
Manager - Service Delivery
Education
B.E. COMPUTERS
Rahul Gagroo ’s experience
MANAGER - SERVICE DELIVERY
at
RT OUTSOURCING SERVICES LTD
, DELHI
Working/Currently
Managing a team of engineers looking after the customer support
of NCR ATM's. Ensuring total Customer Satisfaction through the
deliverance of Quality service. Meeting the customer SLAs,
Proactive Planning & Customer Relationship Management &
Escalation handling. Handling the multi location & multi vendor
support from revenue generation, accrual business and customer
satisfaction perspective. Total Ownership of the customer needs
& deliverables, orientation & identification of the customer
specific training needs for the personnel to be deployed at the
customer side & generation of periodical MIS for the customer
of NCR ATM's. Ensuring total Customer Satisfaction through the
deliverance of Quality service. Meeting the customer SLAs,
Proactive Planning & Customer Relationship Management &
Escalation handling. Handling the multi location & multi vendor
support from revenue generation, accrual business and customer
satisfaction perspective. Total Ownership of the customer needs
& deliverables, orientation & identification of the customer
specific training needs for the personnel to be deployed at the
customer side & generation of periodical MIS for the customer
Rahul Gagroo ’s education
B.E. [COMPUTERS],
PUNE UNIVERSITY [1994/May]
, NASHIK
Rahul Gagroo ’s additional information
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