Magazine : Navmeet Sahni
Current
navmeet
Education
Bachelors... Masters in Computer Applications
Navmeet Sahni ’s experience
Sr. Team Coach
at
Dell International Pvt. Ltd
, Gurgaon
Working/Currently
Handling a team of around 15 support engineers catering to Dell
manufactured portables(Inspirons/Latitudes/XPS), Desktops, Media
Centers, printers (All-in ones, Lazer, Wireless), towards
ensuring key metrics are compliant as per Fiscal targets levied
viz. CE (Customer Experience), XPR (Extended Problem Resolution),
ANI RR (Automated number index-Resolve Rate), RDR(Repeat Dispatch
Rate), DVR(Dollar Value Per resolution), DVC(Dollar Value per
Contact), AMPR(Average minutes per resolution),etc.
manufactured portables(Inspirons/Latitudes/XPS), Desktops, Media
Centers, printers (All-in ones, Lazer, Wireless), towards
ensuring key metrics are compliant as per Fiscal targets levied
viz. CE (Customer Experience), XPR (Extended Problem Resolution),
ANI RR (Automated number index-Resolve Rate), RDR(Repeat Dispatch
Rate), DVR(Dollar Value Per resolution), DVC(Dollar Value per
Contact), AMPR(Average minutes per resolution),etc.
Navmeet Sahni ’s education
Bachelors in Computer Applicatio [Masters in Computer Applica...],
IGNOU [Studying/January]
, Delhi
Navmeet Sahni ’s additional information
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