Magazine : Ganesh Subbaraman Iyer
Current
Project Leader
Education
B.Com Economics, Accounts
Industry
BPO/ITES/CRM/Transcription
About Ganesh Subbaraman Iyer
Basically I'm a tech savvy and like to keep myself updated with the latest technologies. I've a Commerce degree, but accounts never interested me. Computers are always been a big attraction to me and that reflects my choice of projects in my job.
Ganesh Subbaraman Iyer ’s experience
Product Manager/Project Manager/Manager/Supervisor/Team Leader
at
Spanco Respoondez BPO Pvt. Ltd
, Navi Mumbai, INDIA
May 2006 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Managing the people and the processes in the project. MIS
generation, staffing and SLA deliverance. Designing processes
for smooth SLA delivery. Transitioning projects in the company
generation, staffing and SLA deliverance. Designing processes
for smooth SLA delivery. Transitioning projects in the company
Product Manager/Project Manager/Manager/Supervisor/Team Leader at Stream International APAC Pvt. Ltd. , Mumbai, INDIA
February 2005 – April 2006
Managing the team assigned to me to ensure that they provide
technical support meet the required SLA and provide optimum
customer service to the customers.
technical support meet the required SLA and provide optimum
customer service to the customers.
Product Manager/Project Manager/Manager/Supervisor/Team Leader at Intellinet Global Services Ltd. , Mumbai, INDIA
March 2004 – January 2005
Providing second level support to the agents and giving feedback
Product Manager/Project Manager/Manager/Supervisor/Team Leader at Stream Tracmail Pvt. Ltd , Mumbai, INDIA
October 2001 – February 2004
Managing the team assigned to me to ensure that they provide
technical support meet the required SLA and provide optimum
customer service to the customers. Researching on the recent
issues and providing troubleshooting steps
technical support meet the required SLA and provide optimum
customer service to the customers. Researching on the recent
issues and providing troubleshooting steps
Ganesh Subbaraman Iyer ’s education
B.Com [Economics, Accounts],
Mumbai University [March,1998]
, Mumbai, INDIA
M.Com [Management],
Mumbai University [October,2003] , Mumbai, INDIA
MBA/PGDM [Marketing],
Institute of Technology and Management [December,2006] , Mumbai, INDIA
Ganesh Subbaraman Iyer ’s additional information
Interests:
Understanding new technologies, especially technologies used in games, stock markets, listening to music (A.R. Rahman, Fusion)
Awards and achievements:
Awarded the Supervisory/Leadership Degree by Solectron Global Services and Stream University for having completed the courses:
1. Teamwork Training.
2. Coaching: Bringing Out the Best in Others.
3. Giving and Receiving Constructive Feedback.
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