Magazine : Pradeep Narendran
Current
Testing
Education
B.Tech/B.E. Telecommunications
Industry
IT-Software/Software Services
Pradeep Narendran ’s experience
Senior Functional Analyst
at
iSOFT
, Bangalore, INDIA
February 2009 – Currently Working
Industry: IT-Software/Software Services
Functional area: IT Software- QA and Testing
As a Senior Functional Analyst, working for the Beta Testing
team, testing our health care products. Job includes Test summary
preparation and review, Functional Test Script preparation and
review. Execution of Functional Test Scripts, Business process
Test Scripts, Smoke Test Scripts and Regression Test Scripts.
Writing Business process Scenarios, Business process work flows
using Visio and also in creating Business process test scripts
and execution of these scripts.
team, testing our health care products. Job includes Test summary
preparation and review, Functional Test Script preparation and
review. Execution of Functional Test Scripts, Business process
Test Scripts, Smoke Test Scripts and Regression Test Scripts.
Writing Business process Scenarios, Business process work flows
using Visio and also in creating Business process test scripts
and execution of these scripts.
Associate/ Sr. Associate -(NonTechnical) at iSOFT , Bangalore, INDIA
January 2007 – January 2009
Providing Level 1 support to Australian clients using our health
care products. This included logging of calls and issues and
prioritizing these calls based on the severity. Liaising between
the clients and the support team for updates on these calls.
Assisting clients in downloading periodic upgrades. Preparation
of daily, weekly & monthly reports. Maintenance of the internal
web page with the latest updates. Maintenance and updating of
the database with the latest client information.
care products. This included logging of calls and issues and
prioritizing these calls based on the severity. Liaising between
the clients and the support team for updates on these calls.
Assisting clients in downloading periodic upgrades. Preparation
of daily, weekly & monthly reports. Maintenance of the internal
web page with the latest updates. Maintenance and updating of
the database with the latest client information.
Associate/ Sr. Associate -(Technical) at Cli3l e-Services Ltd , Bangalore, INDIA
August 2006 – December 2006
As a Technical Support Product Specialist, had to support a team
of 15 - 20 Associates.Maintain key performance indicators like
C-Sat, Quality, AHT, Schedule Adherence etc for the
team.Attending conferences and meetings with Clients.Monitoring
and providing Quality feedback, with Action and Performance
improvement plans. Keeping a track of KPIs with help of WFM
tools(BluePumpkin, Avaya CMS Supervisor 9.0 and CRT).Conducting
POLs and Refresher Trainings.Providing product and process
training.
of 15 - 20 Associates.Maintain key performance indicators like
C-Sat, Quality, AHT, Schedule Adherence etc for the
team.Attending conferences and meetings with Clients.Monitoring
and providing Quality feedback, with Action and Performance
improvement plans. Keeping a track of KPIs with help of WFM
tools(BluePumpkin, Avaya CMS Supervisor 9.0 and CRT).Conducting
POLs and Refresher Trainings.Providing product and process
training.
Associate/ Sr. Associate -(Technical) at Cli3l e-Services Ltd , Bangalore, INDIA
January 2005 – July 2006
Providing technical support for a US based Internet Service
Provider. This included troubleshooting problems related to
internet connections, web based browsing, email clients and other
in-house products like toolbars, connectors, etc.Mentoring new
associates, providing Floor Support, handling Escalation calls
and making Callbacks.
Provider. This included troubleshooting problems related to
internet connections, web based browsing, email clients and other
in-house products like toolbars, connectors, etc.Mentoring new
associates, providing Floor Support, handling Escalation calls
and making Callbacks.
Pradeep Narendran ’s education
B.Tech/B.E. [Telecommunications],
BMS College of Engineering, Bangalore [June,2004]
, Bangalore, INDIA
Pradeep Narendran ’s additional information
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