Magazine : Pawandeep Maken
Current
Banker
Education
POST... MBA
Pawandeep Maken ’s experience
COLLECTION MANAGER
at
ROYAL BANK OF SCOTLAND
, NOIDA
Working/Currently
• Preparing the Collections plan and delegate the targets to
the Tele-calling team. • Goal Sheet to be maintained and
signed by each Tele caller in the team. • Settlement Process
(Approval /Generation / Despatch / Collection /
Application) • Raising of Bills for various
Vendors • Circulation of Productivity MIS / Resolution MIS for
TC portfolio • Imparting Training to new Telecallers on
product / System and identification of
disputes • Implementation of performance appraisals on monthly
basis to callers. • Negotiating delinquent accounts to
convert receivables into cash • Handling Risk 30 ABN AMRO
BANK, Delhi and NCR • Manage and enroll Collection
agencies. • Preparing the Collections plan and delegate the
targets • Managing collection agencies and consistently
monitoring their service level agreements • Negotiating
highly delinquent accounts to convert receivables into cash
• Monitored writing of Collection Procedures project to
ensure effective follow-through • Weekly meetings with Client
Relationship Managers (CRM) to review and define strategize
collection efforts. • Maintained financials for auditors and
banking analysts. • Coordinate resolution of defined
strategies which includes follow up with client accounting on
outstanding issues, assisting CRM’s to insure proper
documentation is available when client contact is
made • Coordinate activities with collection service
agencies • Identify methodologies, and policies to improve
ongoing collections. Document and implement collection
procedures • Perform collections activities on problem
accounts. • Maintain a satisfactory financial relationship
with the customers • Handling 30 DPD ICICI BANK (Bucket
Manager), Delhi
the Tele-calling team. • Goal Sheet to be maintained and
signed by each Tele caller in the team. • Settlement Process
(Approval /Generation / Despatch / Collection /
Application) • Raising of Bills for various
Vendors • Circulation of Productivity MIS / Resolution MIS for
TC portfolio • Imparting Training to new Telecallers on
product / System and identification of
disputes • Implementation of performance appraisals on monthly
basis to callers. • Negotiating delinquent accounts to
convert receivables into cash • Handling Risk 30 ABN AMRO
BANK, Delhi and NCR • Manage and enroll Collection
agencies. • Preparing the Collections plan and delegate the
targets • Managing collection agencies and consistently
monitoring their service level agreements • Negotiating
highly delinquent accounts to convert receivables into cash
• Monitored writing of Collection Procedures project to
ensure effective follow-through • Weekly meetings with Client
Relationship Managers (CRM) to review and define strategize
collection efforts. • Maintained financials for auditors and
banking analysts. • Coordinate resolution of defined
strategies which includes follow up with client accounting on
outstanding issues, assisting CRM’s to insure proper
documentation is available when client contact is
made • Coordinate activities with collection service
agencies • Identify methodologies, and policies to improve
ongoing collections. Document and implement collection
procedures • Perform collections activities on problem
accounts. • Maintain a satisfactory financial relationship
with the customers • Handling 30 DPD ICICI BANK (Bucket
Manager), Delhi
Pawandeep Maken ’s education
POST GRADUATION [MBA],
GNIM [2005/Currently]
, DELHI
Pawandeep Maken ’s additional information
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