Magazine : Sonali Chatterjee
Current
Manager Operations
Education
PDGBM HR
Sonali Chatterjee ’s experience
Manager-Operations
at
Hewitt Associates
, Gurgaon
Working/Currently
Present role - Operations Manager (Handling a team of 11
associates & senior associates) Principle Responsibilities
* Create goals & performance plan for the team. *
Maintaining & improving the overall quality of service
delivery. * Client SLA result. * Management of team
productivity * Associate Engagement & Development. *
Resource Planning (Work load allocation, Processing Calendars)
* Implements operational improvements * Daily performance
monitoring. * Responsible for all process documentation.
* Responsible for maintaining process MIS. * Leverage the
talent/resources on the team to generate results * Conduct
Performance Appraisal * Processing expertise.
associates & senior associates) Principle Responsibilities
* Create goals & performance plan for the team. *
Maintaining & improving the overall quality of service
delivery. * Client SLA result. * Management of team
productivity * Associate Engagement & Development. *
Resource Planning (Work load allocation, Processing Calendars)
* Implements operational improvements * Daily performance
monitoring. * Responsible for all process documentation.
* Responsible for maintaining process MIS. * Leverage the
talent/resources on the team to generate results * Conduct
Performance Appraisal * Processing expertise.
Sonali Chatterjee ’s education
PDGBM [HR],
IPM Ghaziabad [2004/August]
, Ghaziabad
Sonali Chatterjee ’s additional information
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