Deputy manager-IT Services
at
HCL Technologies Ltd.
, Noida, INDIA
July 2004 – Currently Working
Industry: IT-Software/Software Services
Functional area: IT Software- Network Administration / Security
Leading the network team for Noida region, team taking care of
local network spread within several locations in Noida.
-
Accountable for the Network Outage Management process and acts as
the Outage Manager for site and firm-wide outages that require
Coordination across functional teams
-Installation,
maintenance of WAN & LAN network, servers, routers, applications
and etc across the organisations stationed within the HCL
Premises.
-Responsible for ensuring that the appropriate
Information Technology infrastructure are available and are
optimally utilized. Overall
Maintaining the network
equipments, the network connectivity, also responsible for
managing the day to day operations
and services provided by
the outsourced employee and various other vendors related to the
IT infrastructure.
-To manage uptime of the routers, switches
and the network.
-To ensure network security and support.
-Taking care of all escalations for any network related outages
and providing L2/L3 level support.
-Taking care of MPLS and
interbuilding (Metro) links connecting all our office (in same
city and spread over different parts in India and
abroad)
-Taking care of complete NOC for monitoring all the
links, Internet/Metro/MPLS and others.
-Heading the operation
team for a facility and taking care of any type of
escalations.
-To manage the vendor against the Service Level
Agreements that have been defined and that the service is
measured and reported appropriately
-To deploy the technical
manpower (both permanent and outsourced employees) on suitable
jobs, assignments and shifts based on their specific skill
sets, in order to optimise resource utilization
-Maintains an
effective change management and control framework to ensure all
IT related change initiatives and projects deliver to accepted
quality and cost standards.
-Maintains an effective control
framework to ensure all IT related change initiatives and
projects deliver to accepted quality and cost standards
System Administrator at Shakti IT Services Pvt. Ltd. , Noida, INDIA
December 2003 – July 2004
Work profile includes troubleshooting day-to-day Systems related
issues, Look after the Domain that is a pure Windows 2000 Domain.
The domain includes Windows 2000 Domain Controllers, Exchange
2000 Servers, Database Servers, File Server, FTP Server and other
application Servers
Asst. Network Engineer at Global Netcom Services Pvt. Ltd , Noida, INDIA
June 2001 – November 2003
-Administration & Management of Active Directory in Windows 2000.
-Implementations of Group Policies on Users & Computers.
-Responsibilities to manage the DNS & DHCP for the organization
to resolving of names and automatic assigning of IP addresses to
the Clients requests.
-Troubleshooting of LAN, Software
Installation & Maintenance.
-Attending to the network faults,
analyzing the faults and suggesting technical solutions for
overcoming the same.
-Troubleshooting problems pertaining to
System Performance, Network Administration, and Application
Conflicts & System Bugs.
-Coordinating with vendors for
different project activities.
-Coordinating with the ISP in case
of ISP end outage.