SENIOR EXECUTIVE TEAM LEADER
at
Tata AIG Insurance Company Ltd
, Mumbai, INDIA
January 2006 – Currently Working
Industry: Insurance
Functional area: Banking / Insurance
Process Delivery and Quality, Operations management, General
Insurance, Customer services and operations, Team leading, CRM,
Call centre, Renewals, fulfilment, Policy delivery and servicing,
Vendor Management, Client servicing
Associate/ Sr. Associate -(Technical) at Accenture , Mumbai, INDIA
August 2004 – November 2005
Delivered excellent customer service while working with clients
on a daily basis for various new and on-going semi-technical
issues on broadband service, managing the team in absence of Team
Leader, handled escalation calls, helping team members in
resolving issue, performing senior duties like coaching and
roster preparing.