Magazine : Leela Negi
Current
Project Incharge
Education
XII 3 yrs Diploma in Computer Sci...
Industry
IT-Hardware and Networking
About Leela Negi
I am having more than 6 years experience in Back end operation.
Currently pursuing MBA in operation. Currently working as a Project Incharge in RT Outsourcing Services Ltd
Currently pursuing MBA in operation. Currently working as a Project Incharge in RT Outsourcing Services Ltd
Leela Negi ’s experience
Operations Mgr
at
RT Outsourcing Services Ltd
, Delhi, INDIA
February 2007 – Currently Working
Industry: IT-Hardware and Networking
Functional area: ITES / BPO / KPO / Customer Service / Operations
• Presales activities like- UNDERSTANDING OF SOW, COSTING,
LOCATION MAPPING etc. • Handling team of coordinators for
implementation & execution of projects. • Regularly
productivity review of team & maximizing accordingly. •
Reviewing • SLA Compliance. • Handling VENDOR MANAGEMENT,
SPARE MANAGEMENT & ASSET MANAGEMENT • Administration of
contract databases and maintenance of records to ensure
contractual compliance by Suppliers and customers • Liaison
with Client Managers and Service
LOCATION MAPPING etc. • Handling team of coordinators for
implementation & execution of projects. • Regularly
productivity review of team & maximizing accordingly. •
Reviewing • SLA Compliance. • Handling VENDOR MANAGEMENT,
SPARE MANAGEMENT & ASSET MANAGEMENT • Administration of
contract databases and maintenance of records to ensure
contractual compliance by Suppliers and customers • Liaison
with Client Managers and Service
Supervisor at Samsung India Electronics Pvt. Ltd , Delhi, INDIA
October 2005 – February 2007
Responsible for the supervision of 10 engineers.
Service calls management, allocation of calls to
Engineers. Handling customer escalations. Co-ordination
with Store. Maintain weekly/monthly reports. Manage
spares parts (Local) as per the requirement. To take
appointment for the high-end customers. To check engineers
inventory on weekly basis. Follow up for the
approvals. Follow up for the reminders.
Service calls management, allocation of calls to
Engineers. Handling customer escalations. Co-ordination
with Store. Maintain weekly/monthly reports. Manage
spares parts (Local) as per the requirement. To take
appointment for the high-end customers. To check engineers
inventory on weekly basis. Follow up for the
approvals. Follow up for the reminders.
Service Delivery Leader at Tritronics (India) Pvt. Ltd , Delhi, INDIA
June 2003 – October 2005
Assisting Manager – Customer Support Department in handling
documents. Manage Co-ordination between Head office and
branch offices. Maintaining Database & MIS as per the
requirements of senior management. Imparting training to
Service Engineers regarding customer handling skills, Service
Contracts, Payment follow up, managing service centers, stock
handling etc. Implementation of work procedures in service
centers as per ISO standards. Handling follow-ups with customers
/ Engin
documents. Manage Co-ordination between Head office and
branch offices. Maintaining Database & MIS as per the
requirements of senior management. Imparting training to
Service Engineers regarding customer handling skills, Service
Contracts, Payment follow up, managing service centers, stock
handling etc. Implementation of work procedures in service
centers as per ISO standards. Handling follow-ups with customers
/ Engin
Leela Negi ’s education
XII [3 yrs Diploma in Computer S...],
B S F Polytechnic [May,2003]
, Bangalore, INDIA
Leela Negi ’s additional information
Interests:
Operation management , Adventure travelling
Awards and achievements:
1. Received a reward and the appreciation letter from R T Outsourcing for an excellent performance.
2. Received a reward and the appreciation from Tritronics
a)for showing outstanding performance during implementation of Microsoft Business Dynamics (Navision).
b)For hard work and dedication s
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