Operations Mgr
at
Minacs
, Bangalore, INDIA
April 2009 – Currently Working
Industry: Media/Dotcom/Entertainment
Functional area: Ticketing / Travel / Airlines
Primary KRA:
- Providing suggestions to Travel Agents/ Hotels in
designing holiday packages relevant to HolidayIQ users.
-
Content management : Advising the content developer in optimizing
the content.
- Product management : Acquiring packages covering
wide geographical area to enhance content strength and increase
revenue. coordinating with the clients and acting as a point of
contact.
- Performing research on destinations and gather source
and writing content.
Associate/ Sr. Associate -(Technical) at Aditya BIrla Minacs , Bangalore, INDIA
June 2008 – January 2009
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Providing technical support to US based customers.
Troubleshooting and resolving issues in their product over the
phone and through e-mail.