Customer Feedback Platform 'Akosha' To Expand Its Enterprise Solutions
NEW DELHI: Akosha, India’s biggest online consumer service and feedback platform, today announced that it has received a total funding of $5.2 million from Sequoia Capital including a seed round that happened earlier. The funding will be used to make sizeable investments in technology and to expand its OneDirect Suite of enterprise solutions like customer service benchmarking, online feedback CRM, and reputation management solutions.
Akosha is the largest online platform in India that connects consumers and brands for customer service and feedback. While consumers gain access to a platform that allows them to share their grievances and feedback, resulting in quick resolution of their problems, brands are able to leverage a software suite to drive quick resolution while protecting their brand equity and goodwill by keeping customer complaints off social media. In addition, many brands use customer service and feedback metrics offered by Akosha to benchmark themselves against competitors.
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