Akosha was founded in 2010 by Ankur Singla, who was joined by Avinash Vankadaru (in operations) and Vishal Pal Chaudhary (in technology). As of June 2014, Akosha received over 790,000 customer service issues across sectors including telecom, consumer appliances, mobile, insurance, banking and e-commerce. Over 100 large brands use Akosha’s online platform and over a dozen of them have become paying customers. Voltas, Aircel, Snapdeal, Micromax and Groupon are some of the leading brands currently using Akosha’s enterprise solutions. 

“It is fantastic to see so many people come back to thank us after we have helped them resolve their customer service issues. Large enterprises in India have shown great interest and appreciation for our robust technology and platform, and our ability to benchmark their product and customer service offering.  The use of our online platform by consumers has grown dramatically in the last two years, and we believe that this is just the beginning” said Ankur Singla, Founder and CEO, Akosha.

Shailendra Singh, Managing Director, Sequoia Capital said, “We first made a seed investment in Akosha several quarters ago, and we’re delighted to see the progress and evolution of the model. Consumer use of the online product has grown over 20x in the this time period with almost no marketing, and over 100 brands now use the Akosha platform every week, and over a dozen marquee brands have converted to paying customers. Akosha is creating a new business model, where consumers can use Akosha to connect with all brands using a single platform in a private and mutually beneficial manner. We’re delighted to be backing Ankur to create a pioneering business model and company.”

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