Unicommerce Introduces UniGPT AI Tool for E-commerce

By siliconindia  |  Thursday, 28 March 2024, 11:35:24 AM IST

Unicommerce Introduces UniGPT AI Tool for E-commerce
Unicommerce, a prominent e-commerce enablement SaaS platform in India, has unveiled its latest venture, UniGPT, a generative AI platform aimed at addressing the concerns of e-commerce sellers. This innovative platform is designed to provide comprehensive assistance to businesses by addressing their queries related to e-commerce selling, thereby marking Unicommerce's entry into the Artificial Intelligence domain.
UniGPT emerges as part of Unicommerce's ongoing efforts to expand its solutions portfolio, catering to the needs of businesses involved in e-commerce and omnichannel retail operations. The platform aims to aid sellers in understanding and harnessing technology to streamline their e-commerce operations effectively. Importantly, access to UniGPT is currently available free of charge.
The initiative seeks to offer swift resolutions to queries regarding technology utilization and the support provided by Unicommerce's solutions. Additionally, UniGPT is poised to offer valuable insights into industry trends, empowering sellers to set internal business objectives. Leveraging a vast repository of content accumulated over a decade, including technology support pages and annual industry reports, UniGPT aims to assist sellers in navigating the intricacies of e-commerce operations.
Kapil Makhija, the Managing Director and CEO of Unicommerce, expressed enthusiasm about the launch, highlighting UniGPT's role in empowering businesses with enhanced technological understanding for informed decision-making. Makhija emphasized the platform's capability to facilitate prompt query resolution for existing sellers, underscoring Unicommerce's commitment to providing comprehensive technology-driven support to businesses.
Unicommerce holds a significant position as India's largest e-commerce enablement SaaS platform, particularly in the transaction processing layer, based on revenue for the financial year concluded in March 2022. The company's suite of SaaS solutions enables seamless management of e-commerce operations for various stakeholders, including brands, retailers, marketplaces, and logistics service providers. Notably, Unicommerce has exhibited consistent growth in Annual Recurring Revenue (ARR) and Revenue.
By the quarter ending September 2023, Unicommerce has achieved remarkable milestones, including a 750 million+ Annual Transaction run-rate, serving over 3500 customers, managing 8000+ warehouses, and processing orders from 1900+ stores through its platform. These achievements underscore Unicommerce's pivotal role in democratizing e-commerce for businesses of all scales across India.

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