Driving Digital Transformation: Yango Tech's Role in Revolutionizing Retail

Brought to life in 2022, Yango Tech is a global tech company providing proprietary technologies and expertise for retailers and e-commerce. The company offers tailored solutions for traditional retailers and e-grocers in the digitally transitioning e-commerce landscape. The tech company operates in countries worldwide including UAE, Saudi Arabia, Turkey, Uzbekistan, and now India. Their technology addresses aspects of modern retail, including fulfillment, commerce, delivery, client experience, and analytics. Yango Tech's e-grocery and dark store solutions are centered around helping traditional retailers and online marketplaces transition from brick-and-mortar businesses to online commerce or improve their existing online services. In conversation with Max Avtukhov, CEO and Co-founder of Yango Tech, this exclusive delves into Yango Tech’s smart solutions and how they are driving digital trans- formation in the retail sector globally.

1. What inspired the establishment of Yango Tech, and how has the initial vision evolved to meet the needs of the e-grocery sector?

Established in 2022, Yango Tech was inspired by the immense potential within the e-grocery market and the broader global e-commerce landscape. Founded on the belief in technology's pivotal role in success, we provide proprietary technologies and expertise tailored for retailers and e-commerce businesses worldwide.

With the global e-commerce market projected to hit $6.3 trillion in 2024 and expected to reach $8.1 trillion by 2026, we identified significant opportunities for transformative advancements and innovation in the e-grocery industry.  Building on our successful reputation in executing large-scale grocery deliveries in the MENA region, with clients in Turkey and Saudi Arabia, our goal is to empower traditional retailers and e-grocers worldwide. We prioritize delivering smart technology solutions and tailored services to our valued partners as we simultaneously onboard new clients.

2. Could you outline the key features of Yango Tech's solutions for e-grocery?

We provide a tech stack, better explained as a set of technologies that are stacked together to build an application. The tech stack includes a variety of solutions for fulfillment, commerce, delivery, client experience, and analytics. Among the proprietary technologies are warehouse management systems with assortment management, stock tracking, and product replenishment tools, technologies for assigning orders to pickers and couriers, smart routing solutions, and applications for customers, pickers, and couriers.

Our warehouse management system provides e-grocers with real-time visibility into inventory and streamlines the processing of orders. The auto-replenishment system, propelled by machine learning, precisely anticipates demand by analyzing historical data and external variables.

Along with this we also have a White-label Store App, powered by machine learning, which creates a unique customer experience with a variety of choices. Among other advanced functionalities, it includes personalized discounts, bundles, and upsell offers. Custom solutions for couriers and warehouse staff improve courier logistics and boost efficiency in stores. Moreover, our analytics tools such as commercial metrics and employee data provide us with actionable insights crucial for data-driven decision-making. With their help, we can identify bottlenecks and optimize order processing and delivery routes to enhance operational performance. This, in turn, promotes transparency and elevates customer satisfaction.

3. In what ways does Yango Tech customize its offerings to align with the challenges faced by retailers?

We tailor our solutions to meet the specific challenges faced by retailers, the most common being missing items, stock inaccuracies, replenishment inefficiencies, and suboptimal workforce utilization. Most retailers transitioning from brick-and-mortar to the online space face at least one of these problems.

For experienced e-grocers, Yango Tech focuses on enhancing operational efficiency across key processes such as supply chain management, client experience, analytics, fulfillment, and deliveries. Our user-friendly tools help e-grocers ensure punctual and complete deliveries, enabling them to take advantage of the opportunities for growth in the e-grocery market.
We provide our partners with comprehensive support by helping them identify the problem and find the right combination of tools to solve their specific needs.

4. How does Yango Tech stay afloat with technology and retail trends to ensure the ongoing relevance and effectiveness of its solutions?

With a steady in our research and development (R&D) sector, we ensure our productions and tech solutions stay innovative. By incorporating relevant advancements like AI and robotics, we constantly work to refine our offerings and deliver value to our customers. For example, we have recently added computer vision technologies to our offering, which can help enhance on-shelf availability, merchandising, and planograms, and reduce missing items. We use installed cameras and artificial intelligence to identify products on the shelf. The system monitors each SKU and triggers replenishment, when needed, resulting in up to +5% of GMV and reducing missing items to less than 1%.

5. How does Yango Tech help traditional retailers and marketplaces shift to online trade successfully using technology-enabled dark stores?

To answer this question, it's important to have a basic explanation of what a dark store is. It can be accurately described as a specialized retail space designed solely for processing and fulfilling online orders.

Unlike regular stores, dark stores don't have shopping areas; their main focus is efficiently putting together orders for quick delivery to customers. They operate through an organized process that uses both automation and technology. After an online order is received, staff within the dark store efficiently pick, pack, and prepare items for delivery. This meticulous approach to fulfillment minimizes errors and accelerates the delivery timeline, a key factor in meeting the modern consumer's expectations. It is estimated that the number of dark stores will continue to rise globally at a rate of 37.80% from 2023 to 2032 surpassing $6 trillion in global e-commerce sales this year.

So how do we do it?

We assist traditional retailers and marketplaces in successfully transitioning to online trade through our expertise in technology-enabled dark stores. By providing a set of technologies, as well as our expertise from other markets, Yango Tech aids in the shift from traditional brick-and-mortar models to thriving online trade. These tools, introduced by training with our experts, help traditional businesses in ultimately enhancing profitability and overall efficiency. But we not only work with dark store models, we can also introduce variations such as grey or combined stores.

6. How does Yango Tech leverage its data analytics and AI to empower retailers to make informed decisions?

At Yango Tech, we leverage data analytics to provide actionable insights for retailers. Our software, integrated into our comprehensive tech stack, analyzes data in real-time to optimize inventory management, predict demand accurately, and identify operational inefficiencies. Additionally, artificial intelligence plays a large role in automating the provision of custom reports.

Integrating data analyzing software with other systems such as warehouse management, dispatch, and discount administration streamlines data processing, ensuring the quality and storage of massive datasets within seconds.

Our Business Intelligence software significantly improves data accuracy by 15%, while our Price Intelligence utilizes historical data to predict prices accurately. This stored knowledge empowers retailers to make informed decisions, driving efficiency, improving customer satisfaction, and fostering business growth.

7. What innovations does Yango Tech plan to introduce for retailers’ digital transformation and what is its vision for continued impact in the retail sector?

Yango Tech is committed to continuous improvement and innovation, harnessing advanced technologies such as GPT-like networks. With projections showing online grocery sales expected to reach $2.16 trillion by 2030, driven by a 19.97% CAGR from 2022, the demand for convenient and seamless shopping experiences is on the rise. In India alone, the e-grocery market surpassed 669 billion rupees in 2023, while the quick commerce segment is projected to reach 5.3 billion US dollars by 2025.

Recognizing these trends, Yango Tech is actively adapting to the changing consumer landscape. We prioritize crafting innovative solutions to meet the increasing demand for online grocery services, which involves expanding our product range, forging strategic partnerships, and solidifying our market presence. By focusing on innovation and adaptability, Yango Tech is well-positioned to capitalize on substantial growth opportunities within the retail sector and make a lasting impact on the e-commerce landscape.

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