Top e-Commerce Trends to Watch Out for 2020 in India

By John Roshan Anto, Digital Content Writer, siliconindia  |  Friday, 10 January 2020, 06:01:08 PM IST

Chatbots

Automation has taken over every industry in the world and customer support is one of the key aspects people overlook into. Chatbots can change the future of the industry soon and online shopping will be more customized via highly specific chatbots, which are powered by AI. Chatbots can be interacted with humans via text or voice input as well to make it comfortable for the users. 

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