Edelweiss Tokio Life Insurance Opts for Personalized HR Solution
Yalochat, an artificial intelligence-driven customer relationship management (CRM) platform, partners with Edelweiss Tokio Life Insurance. This partnership has been initiated to provide customized chat-based HR solution to serve more than 4,000 Edelweiss Tokio Life Insurance's employees all over India.
"Our goal is to create an easy interaction platform with our employees, especially the ones working in our branches. We want to cut down the turnaround time and facilitate quick access to resolve their issues. Yalochat has helped us build strong AI capabilities on the most preferred communication medium currently, WhatsApp. We are certain it will help us meet our objective," says Vikas Bansal, Chief Human Resource Officer at Edelweiss Tokio Life Insurance.
Yalochat's AI-powered CRM solution built on the WhatsApp environment would now enable Edelweiss Tokio Life Insurance's employees to directly receive solution their HR queries in real-time. This immediate response would ultimately boost the employee's engagement and satisfaction. Furthermore, the solution supports personalized responses to frequently asked or specific HR-related questions through the easiest and most preferred mode of communication using a messaging application.
Using this HR solution, the Edelweiss Tokio Life Insurance employees could access HR information on the go through 24/7 helpdesk with shorter turnaround times. Also, the solution allows for proactively sharing communications across the company effortlessly.
"We are excited to have implemented the Yalochat solution for Edelweiss Tokio Life Insurance to provide a personalised and improved experience to their employees to answer any questions they have quickly and with precision. In this increasingly digital world, it is essential to engage on a real-time basis and our solution enables that. We look forward to continue working with Edelweiss Tokio Life Insurance to further implement innovative solutions, leveraging the power of AI," states Nitin Sunder Mirchandani, CEO Yalochat India and SEA.