10 Companies with Terrible Reputations
Today Facebook has more than 800 million users. Any company of this size is certain to have some critics. In contrast to other top social media sites, Facebook is said to have the lowest customer satisfaction score from the American Customer Satisfaction Index. The site has constantly annoyed users by ignoring personal privacy. Prominent actions include the introduction of facial recognition software, which encouraged an investigation by the European Union, and the Facebook timeline. Facebook received huge negative press for compelling the users with new settings that changeds how their personal information is shared with others. Mark Zuckerberg, CEO, made a statement saying that the company will no longer do this. 25.9 percent of Facebook users described the company’s customer service as “poor” — the lowest rating, according to the MSN Money-IBOPE Zogby International customer service survey for 2011.