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October - 2013 - issue > Company of the Month
Tavant Technologies Breaking the Conventional Mode of Customer Engagement
Sagaya Christuraj
Tuesday, October 1, 2013
IT service providers often have extensive experience designing and supporting companies' broader IT architectures. The process also often involves planning and integration work in the areas of, application rationalization, governance, security and more. IT service providers often have the expertise and capabilities to be a one-stop shop that can address all of these needs. Tavant Technolgies is a company that fits the description.

Founded in 2000 by Sarvesh Mahesh, Tavant Technologies is a specialized IT solutions and services provider of choice for customers across the world. By leveraging its unrivaled capabilities and domain insights, Tavant provides impactful and game changing results for its customers. It is renowned for its engineering excellence, passionate employees and long-lasting customer relationships.

Customer Focused and Keeping up with Changing Times

Santa Clara headquartered Tavant offers strong IT services expertise in micro-verticals and emerging technologies, and platforms and reusable components-based service delivery. "We are known to be customer focused and responsive to their evolving needs. Customers come to us because they find a true partner in us, not just a vendor," says Mahesh. Additionally, Tavant has a strong brand as an employer – a great place to work.

The sweet spot of the company is serving customers that are medium-sized, growing and forward-looking companies. This is due to the fact these companies also need the same kind of expertise and commitment that is provided to their larger peers by bigger IT providers. This in turn enables its customers to provide superior end-user experience, multi-channel coverage, make their processes more efficient and acquire more customers.

The Arsenal

Tavant started off with e-business service offerings, and it still is one of the strong areas of expertise for the company. The company today offers Consulting: Architecture and Technology, Application Development and Maintenance, Big Data, Analytics and BI, Mobile Application Development Software Testing and Hosting & Managed services in the domains of Aftermarket Service Operations, Consumer Lending, Capital Markets, and Media & Entertainment. It provides a suite of plug-and-play, reusable components to the customers to develop new solutions without starting from scratch. Tavant also offers a Warranty Management Platform to Manufacturers and third-party warranty providers in on-premise and hosted models. This has been made possible by the experience and expertise that its team has developed over the years.

So in the big IT services market, the factor that gives Tavant the edge over the others is the deep understanding of their customers business, both traditional and emerging technology expertise, open kitchen philosophy (transparent and pro-active communication) and management focus on each customer.

Open Kitchen
Describing itself as an Open Kitchen instead of a Sausage factory, Tavant believes in complete transparency where there are no hidden facts for customers to guess. Mahesh says, "Through our solution expertise and Open Kitchen philosophy, we have acquired customers in new markets, and we are proud of that."

To attain this level of customer satisfaction, Tavant focuses on certain niche verticals and invests significantly in assets creation, and continuous employee development and training. To keep pace with the market, Tavant makes sure that its employees are kept updated with the latest technology and business trends by attending and presenting in industry tradeshows. They have also setup centers of excellence, and internal training and certification programs. All these initiatives have helped Tavant in being recognized globally for its partnership approach, innovative solutions, people practices, growth and contribution to the open source forum.

Fruits of the Labor

The companies approach has won them the trust of customers such as MLB Advanced Media, Fifth Third Bank, National MI, TiVo and Ingersoll Rand. "We are seeing good traction in all our vertical areas, but after staying dormant for the last few years, we are seeing increased traction in Consumer Lending (Mortgage) space," says Mahesh.

"What we bring to the table is the core technology skills along with contemporary skills in the mobility and BI sector. In addition to this, we see increased demand for iterative and agile development," explains Mahesh. Tavant believes in innovation, transparency, and customer satisfaction. These values have helped the company grow from strength to strength.

"We want to keep improving on our industry expertise and technology specialization," says Mahesh. Tavant continues to be a good partner to its customers, good employer for its employees and this strategy helps in adding a new vertical or horizontal specialization every year.

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