The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.
April - 2005 - issue > Feature
The next evolution
Robin Joseph Mathews
Sources say that for GA Partners, the capital appreciation was twofold.
IBM’s acquisition of Daksh did not signal the end of third-party vendors and emergence of captive units. IBM’s interest in building their capability in India was necessitated by the fact that IBM had to strengthen its delivery capabilities.
Similar to IBM, bigger players like EDS, Accenture or CSC would like to provide end-to-end solutions including business process such as typical call-center work answering customer queries and more complex areas such as payroll processing and accounting. So, rather than set up BPO operations from scratch in India, with all the hurdles involved, bigger players are keenly looking to acquire a company with existing clients, revenues, BPO service capacity and a successful management team.
This could be good news to some pure-plays because successful businesses in the BPO space in India that want to expand further abroad, need the brand, marketing muscle and financial support. With many MNCs making major moves into offshore outsourcing, will “pure-play” India providers survive the pressure? Managing a rapid growth will be a challenge.
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