August - 2015 - issue > CXO View Point

Internet of Things: Achieving Business Objectives through Dynamic Case Management

By Dr. Setrag Khoshafian, Chief Evangelist and VP of BPM Technology Pegasystems
Monday, July 20, 2015
By Dr. Setrag Khoshafian, Chief Evangelist and VP of BPM Technology Pegasystems
Founded in 1983, Pegasystems Inc. (NASDAQ: PEGA) develops strategic applications for sales, marketing, service and operations. The company has a market cap of $1.75 billion.
Digitization means disruptive mega-trends in Connectivity, Social, Internet of Things, Big Data Analytics, Cloud, and Mobility. Among these, the most impactful pillar of digitization is the Internet of Things (IoT). IoT is also identified as other terms: Machine to Machine (M2M), Internet of Everything (IoE), Industrial Internet, Connected & Smart Machines, Connected & Smart Devices. There are still more esoteric terms such as "Enchanted Objects". These terms have nuances that attempt to capture or emphasize a particular aspect of the (sometimes confusing) IoT landscape.

Connectivity is essential for IoT. However, it is not sufficient to provide true business value. In order to achieve the tremendous benefits of connected devices, Things should become part of dynamic cases that involve processes with people, Things for sure, but also enterprise applications and trading partners.

IoT Value Streams with Dynamic Case Management

For a long time physical things (aka Machines, Devices, Vehicles and more) and the enterprise software that is the realm of IT have been siloed. In many industry sectors such as Manufacturing, Oil and Gas and Chemical, embedded software solutions with physical devices and as well as the overall maintenance and control of physical Things are the realm of Operational Technology. The physical and virtual are coalescing. With increased emphasis on connectivity, digital enterprises are able to connect the end-to-end stream of business activities and orchestrate them in digitized processes.

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