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July - 2014 - issue > Venture Beat

Helpshift Raises Rs. 60 Crores Million in Series A Funding

SI Team
Tuesday, July 1, 2014
SI Team
Helpshift, the leading CRM provider for companies building Mobile apps and smart devices, has raised around Rs. 60 crores in Series A financing round. The Series A was closed by four of the top financial capital providers namely, Intel Capital, Visionnaire Ventures along with the existing investors named True Ventures and Nexus Venture Partners. Previously, the company had raised a seed fund of about Rs.19 crore in October 2012. Till date, Helpshift has raised a total fund of approximately Rs.79 crores backed by prominent investors. In addition Susan Choe, Managing Partner at Visionnaire Ventures will be joining the Helpshift board.

"We have seen incredible global adoption of our platform among all parts of the app ecosystem, from games to m-Commerce, to lifestyle apps. This round of funding will enable us to attack each of these major mobile verticals and bring the benefits of Helpshift to thousands of app publishers," says Abinash Tripathy, Co-Founder & CEO, Helpshift.

The California based, privately held mobile software company, Helpshift has been delivering the unparalleled customer experience by setting up more than 150 million devices worldwide, since its inception in 2011. The platforms developed by Helpshift are recognized as the first embedded support desk for native apps and enable app publishers and users through many of its benefits.

Helpshift helps to reduce the gap between the customers and the companies which develop mobile apps by handing out many scalable customer services in mobile apps and mobile websites. The biggest problem in the app economy today is that more than 90 percent of the users that download an app churn away in the first 90 days. In this context, Helpshift provides a native mobile SDK that can be integrated into any mobile app to enable two-way communications between the company and the customers.

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