The Smart Techie was renamed Siliconindia India Edition starting Feb 2012 to continue the nearly two decade track record of excellence of our US edition.

CIO to CIO: Reaping the Benefits of Business Service Management

Mark Settle
Tuesday, March 2, 2010
Mark Settle
Can you imagine saving more than five million dollars by reusing servers and dramatically reducing lead times for asset provisioning? What if you could also reduce power consumption and the requirements for floor space by about 20 percent? The IT organization at BMC Software has achieved these and more with Business Service Management (BSM), a comprehensive and unified platform for running IT. We have been able to meet our management challenges while achieving tremendous cost savings and improvements in IT effectiveness.

Many IT organizations are focusing internally on improving process efficiency. In fact, I spend the majority of my time trying to leverage IT assets to support our global business processes. That includes leveraging all of our physical assets — such as servers, storage devices, and network switches — but probably even more important, getting the most value from people. Our IT staff supports routine business operations and R&D labs worldwide. BSM helps IT improve process efficiency and achieve our objectives by providing the capability to address multiple challenges at the same time.

In implementing BSM at BMC, we have learned several lessons along the way that may be helpful to any IT organization. Here are some of them.

Pay Attention to ROI

Return on Investment (ROI) is a key metric of a CIO’s effectiveness. Many different forms of technology are available today to solve business problems, so you must prioritize investments judiciously. ROI is one of the absolute metrics that you can use for measuring the effectiveness of your organization’s investments in technology.

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