August - 2015 - issue > SI-Best SMEs in IT - IT CRM

Pragmasys Consulting: Bestowing Customers an Experience of Contentment

si Team
Monday, July 20, 2015
si Team
The Reliance Life Insurance Company aspired to perk up its productivity, augment customer retention and offer reliable services with the assistance of a 360o view of the customer and quick, easy & agile methodologies. In order to achieve all of these goals, the company brought in Pragmasys Consulting which integrated Microsoft Dynamics CRM in its functioning. Unveiled in 2010, the venture under the helm of Shiv Agate, CEO and Bhaskar Walimbe, Co-Founder & Managing Partner, succeeded in amalgamating all customer touch points through their flagship offering Pragmassurance.

Headquartered in Pune, with sales offices in Delhi and Mumbai, Pragmasys has a proven track record of successfully implementing dynamic CRM assistance and Microsoft BI solutions in 11 domains including BFSI, Pharma, Media, Telecom, Automobile and so on, several times. With the help of a scrupulous understanding of the intricacies of a business across various industries, more than 85 percent of the solutions are demonstrated to the clients during their conceptual phase. This uniqueness helps in decreasing the duration between the ideation and delivery periods. It also radically diminishes possible glitches in a business model.

A One-Stop-Shop for all Customer Related Issues

Most businesses do not have in-house expertise in the software product/domain and are driven by product vendor and the implementation partner both driving them in different direction, thus avoiding the ownership. Pragmasys offers advisory services to such business houses, which end up making bad investments in terms of software product licenses or the implementation services with underutilized particular software benefits/suboptimal implementation. With correct speculation, the venture helps clients to enhance the productivity and implementation of software for business augmentation.

The company's premium and robust CRM service � the Implementation Advisory aims at advising on five mainstays of triumph of any enterprise software product � Goals, Processes, Technology, Governance and User adoption. This service also monitors the progression of a project until it is launched in the market.

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