JUNE 20239which is expected to grow till $447.3 billion by 2030 with a CAGR of 17.8 percent.Connect the Customer with Brand: The customized travelling helps the travel agent or companies to connect to their customer well by using the AI Chatbot. Customer service chatbots are helping the customers getting prompt response to their queries. When the chatbots are trained very efficiently it helps the travelers to travel with safety.Targeted Email & Personalized Messages: Whenever you book a hotel or plan a holiday with a travel company, they assign a travel partner or guide who personally connect to us to ask about the priorities and choices. When he gets to know about our choices through personal messages or emails, he promptly plans the itinerary. He also provides some satisfactory services like free coffee, foreign liquor, flowers or welcome drinks which pleases the customer and also they arrange some small event as per the choice like dinner date, pool party, and so many more. These increases the number of return customers.Plan for Hassle Free & Safe Holiday: Personalized booking helps you to choose the type of room, accessories, food and beverages. Earlier we used to carry all the belongings of daily need with us but now all hotels provide the basic need products likes shampoo, comb, body wash, moisturizer tooth paste, hair dryer, even bathrobes and slippers. Also, they provide, electric kettles sachets of coffee or tea bags in every rooms. These service helps every traveler to travel hassle-freely reducing some portion of their luggage.Use of Travel Profiling: Travel profiling is one of the most vital and critical data driven system harnessing the power of AI Algorithm and Machine Learning. This system is quite famous in marketing and customer care industry but now gaining importance in travel industry. AI based machine learning and algorithms works as the store house of personalized data which helps the customer to search for any destination very easily using the previous data and search the results keeping in mind the previous choices.Fostering the Market Value: In terms of services, the cruise line personalization has witnessed the major growth with CAGR of 20.5 percent. Depending on the mode of booking, OTA platform was valued $22.6 billion covered the 24.8 percent of the global personalized travel. Depending on the age group segment the baby boomers or the people of sexagenarian and septuagenarian covers the highest growth with CAGR 18.4 percent in personalized travelling.Conclusion: With the advent of modern technology the travel and tourism industry has come a long way. From Dystopic concept that was undesirable and gradually it transmigrated towards utopian concept. Before the customers were not given option to choose as per their choice, in any phase of travelling, at the same time people could not feel fresh and free when food and lodging is not customized and also food was not available in multi cuisine bases. On the other hand, in utopian concept it allows the consumer to meet the best facilities and services being connected to the nature and safe environment by choosing the services as per their need and necessity. Today's Technology brings the best experiences in terms of services and sharing the lion's share of GDP and magnifying the business by giving it a wing to fly.
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