siliconindia | | December 20218At first glance, the term "Robotics Process Automation" (RPA) seems to be the shopfloor's stuff. And yet, as the world shifts from the revolution of the Internet and communications to the circle of Machine Learning and Artificial Intelligence (ML & AI), RPA increasingly promises to be a phrase in common professional parlance and a persisting feature of the modern economy.Quite simply, RPA is a practice that brings ML & AI skills into managing and accomplishing tasks which, so far, have been high-volume, repetitive, and monotonous, and which have required a human hand. RPA looks to break us out of these time-consuming but unenriching tasks so that we can focus more on thinking, planning, strategizing, deciding, connecting, and envisioning. In RPA, a systematic bot has been enhanced to imitate the human worker in completing the task with as much care and accuracy as possible. With an advanced and unparalleled virtual workforce comprising of such bots, RPA is set to revolutionize the way humans work, think, and live in the 21st century. Across the economy, various sectors are adopting RPA at a dizzying rate. Retail, healthcare, communications, logistics, manufacturing, banking, HR ­ you name it, they have it. RPA's offerings are innovative, feasible, and implementable; hence its expansion is rapid, too rapid to unfold its socio-economic, technological, and psychological consequences fully. Yet, just as the concerns of employment and intra-society gaps loom large, so do the infinite and exciting possibilities of unleashing and celebrating humankind's potential, inherent values, analytical prowess, and vision, like never before.The real estate sector is not isolated from these developments, and hence no stranger to RPA. RPA has already started permeating into the industry and is expected to address some long-existing pain points across sales and marketing, client servicing, data management, operations, HRD, and overall efficiency. RPA is very useful in filtering out unqualified sales enquiries and determine valuable and promising leads for the sales teams. Not only would that save a lot of hours of manually going through every prospect, but it would also clear up By Sandip Borkar, CTO, TRU RealtyIN MYOPINIONROBOTICS PROCESS AUTOMATION AND THE REAL ESTATE ­ GENEROUS POSSIBILITIES, INFINITE POTENTIALHe brings over two decades of international and inter-sectoral experience to the company TRU Realty as its Enterprise Digital Transformation Leader and is a well-known SAP and ERP expert and consultant and has led diverse projects throughout his illustrious career.Sandip Borkar,CTO
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