siliconindia | | September 20198echnology is changing the way orga-nizations do business across all major industries. New technologies (and new applications of existing technologies) are being developed all the time, and busi-nesses are naturally looking for ways to incorporate emerging technologies into their operations.As IT service providers, emerging technologies are constantly changing the way we operate and im-proving the level of service we're able to offer cus-tomers. At a minimum, new technologies are: Enabling new business models and revenue streams Enhancing the customer journey Improving the speed and quality of customer ser-vice Facilitating huge efficiency gains in operational processesWith so many exciting new technologies coming to market, it can be hard for businesses to keep up. For example:Robotic Process Automation (RPA) and Intel-ligent Automation can be used to automate busi-ness processes that are repetitive or time consuming, e.g. an account opening process.The Internet of Things (IoT) and Operational Technology (OT) help organizations collect and an-alyze data about critical systems and processes at an unprecedented scale.Smart Analytics solutions help businesses orga-nize massive quantities of operational data and use it to inform process improvements.in my opinionTHOW EMERGING TECHNOLOGIES ARE REDEFINING THE IT SERVICE PROVIDER LANDSCAPEBy Vivian Gomes, Vice President- Marketing, CSS CorpEstablishment in 1996, CSS Corp as a new age services company, leverages the power of AI, automation, analytics and digital technologies to help the clients address specific customer engagement needs.Vivian Gomes
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