siliconindia | | September 20197CONTENTSLAST WORDIN MY OPINIONCIO INSIGHTSFACTORS PUSHING CRM TO MAINSTREAMDIGITAL THREATS THAT CAN DISRUPT RELATIONSHIPS WITH CUSTOMERSOUTSCORING WITH OUTSOURCING CRMHOW EMERGING TECHNOLOGIES ARE REDEFINING THE IT SERVICE PROVIDER LANDSCAPETHE CHANGING FACE OF CUSTOMER SERVICENAFEES AHMED, GROUP HEAD - CHIEF INFORMATION OFFICER, INDIABULLS GROUPJENNY SUSSIN, RESEARCH VICE PRESIDENT, GARTNERADITYA ARORA, MANAGING DIRECTOR, INTELENET GLOBAL SERVICESVIVIAN GOMES, VICE PRESIDENT - MARKETING, CSS CORPDHIREN SAVLA, CHIEF INFORMATION OFFICER, VFS GLOBAL204446082710EDGE CRM FOR THE SALES PEOPLE BY THE SALES PEOPLE
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