siliconindia | |February 20199as the winners. While many organisations are trying to resolve or manage these issues as & when they occur, the smart ones take pre-emptive action and create a structured approach to manage the transformation. They are:· Taking a top-down approach to embed IA as a strategic lever to achieve their business goals.· Redesigning their operating models by utilizing their human & digital workforce.· Setting-up Centres of Excellence that will own, run, and maintain their digital workforce.· Laying-down governance-related guidelines for their digital work-force, which include: On-boarding (discover, design, develop, debug and deploy); Monitoring & reporting, conducting perfor-mance reviews and maintenance; and Compliance and disaster & recovery planning.· Setting-up change management teams for effective communication and re-skilling of their human workforceAs organisations get ready to embrace this change, they also real-ize the importance of scaling at speed, sooner rather than later. This While IA is being adopted in every sector, organisations that are able to accomplish this feat with speed will emerge as the winnersimplies an in-depth understanding of such technol-ogies in the organisations, especially at the top & middle management level. As managements put in place a plan to adopt IA in their organisations, to bridge the gap between traditional and intelligent enterprises, they also need to change their hiring & training strategies. Employees across various levels should be able to use technology effectively and be continuously inspired to adopt automation. Large organisations need to prioritise by determin-ing where IA is likely to disrupt their operations first and then start upskilling.Success stories of IA in organizations should be widely publicised to demonstrate its value to all cus-tomers, employees, management, and shareholders. This is likely to create a robust employee engage-ment model as a part of their transformation jour-ney. Smart prioritisation of automation and proper tracking of business benefits will fast-track and in-crease acceptability of IA in organisations' different business units. Institutionalising structure and gov-ernance to productively deliver and manage auto-mation, and making improvements periodically will add sustainable momentum to this program.As organisations see effective and immediate benefits such as evolution of their workforce, as well as scalability, operational efficiency, acceler-ated time to market, real-time decision making, an improved employee value proposition and better customer centricity, they will be able to `Transform at Speed'. Sumit Srivastav
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