siliconindia | | February 20198e have all heard the phrase `Transform or Perish'. But in today's world, transformation alone would not help, rather it is the speed with which one can transform that matters the most. `Transformation at speed' is the new Darwinism in business. Cor-porate entities across the world are finding it chal-lenging to explore ways in which they can bring agility in their transformation initiatives, and `Intelligent Automation (IA)' seems to be the answer they are looking for.IA is a combination of Robotic Process Automation (RPA), Augmented Intelligence (AI), and Conversational Intelligence - a lever that many companies are using to achieve unprecedented levels of efficiency & quality at an optimal cost. Organisations are driving efficiency across the value chain through RPA for their repetitive manual activi-ties, which are essential for creation of operational efficien-cy, capacity and accuracy. Along with this, they are imple-menting or deploying:· Cognitive or AI capabilities to augment core human-driven processes such as data manipulation, exception management and continuous improvement in straight-through processing.· Virtual agents or chatbot technologies for their em-ployees and external B2B or B2C interactions, enquiries, and support. Organisations are able to unlock the value of data to provide deep insights, which enable real-time decision-making throughout the value chain. While IA is being adopted in every sector, organizations that are able to ac-complish this feat with speed will emerge as the winners. As organisations try to re-define their business and op-erating models by utilising IA to bring speed in their pro-grams, they constantly encounter roadblocks such as the following:· There is no clear answer about where IA can be applied and where it cannot.· Communication with their human workforce is not effec-tive. This creates a resistance to change and acceptability of the digital workforce in their various business units.· There is a lack of planning in re-skilling their existing work-force and awareness of the value-added activities, which the human workforce is likely to undertake in the future.· Their internal organisational structures - to deploy, run, and manage the digital workforce - are not well defined, which causes confusion about responsibilities.· Their governance models and control chang-es are often neglected, resulting in increased risk & compliance-related issues.· Changes in business processes and the technology land-scape often make the existing digital workforce redundant, and require an increased effort to maintain & support them.While IA is being adopted in every sector, organisations that are able to accomplish this feat with speed will emerge An alumnus of National Institute of Industrial Engineering, Sumit's specialties lie in Alternate Lending, Core Banking Domain, Banking Process Re-Engineering, Robotics Process Automation, and many other areas.INTELLIGENT AUTOMATION (IA): TRANSFORMING BUSINESS AT SPEEDBy Sumit Srivastav, Partner & Leader - Intelligent Automation, PwC IndiaIn my opinionW
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