siliconindia | | June 20199AI requires paradigm shifts in thought and action as we propel to move in the era of digital transformation6. AI Planning ­ Related to strategies and action sequences. While the race to implement and develop applications harnessing the power of AI continues, Sodexo is currently in the centre of this digital innovation. Sodexo Benefits and Rewards India aims to enrich employee experience by providing quality of life services to its clients, consumers and merchants. The brand has implemented AI to strengthen its digital vision in quite a few ways; 1. A dynamic chatbot provides all relevant information about Sodexo's solutions and services 2. An ability to provide the right food choices and offers to our consumers based on the learning and analytics derived from food habits is in the evolution3. 100 percent digital employee benefit solution that harnesses the power of AI to simplify the process of employees' spends and claimsNumerous use cases to provide an employee experience by new and existing AI applications are evolving rapidly in Sodexo India and globally.While AI has seen a lot of success in the recent few years, there have also been many solutions that have failed. And even though many experts including Stephen Hawking have expressed their cautionary view on evolution of this technology, it is evident that this technology is going to remain and evolve more to reach its high level of maturity.AI systems are designed to do what you tell them to do, in theory at least, and more often than not, in practice too. Yet, the critical aspect of its control and safety cannot and must not be ignored. What if, as is shown in movies, control of weapons is taken over by AI? Or an automated power-grid is hijacked? Detractors of AI point out various pit-falls such as:1. Control of the AI system being hijacked resulting in cyber-crime or crashes2. Malicious programming of AI systems to cause mass damage3. AI enabled weapons of mass-destruction in wrong hands. Or an AI powered arms-race.4. Even AI systems programmed to be helpful can cause damages if goals are not aligned.AI is a developing science, with breakthroughs and innovations happening faster than envisaged. The quest to design and build smarter AI systems, capable of doing all that a human can and more is still a grey area, fraught with risk. Theoretically, it is possible that a super-intelligence can be developed which can benefit humans by helping eradicate disease etc. But what if the goals of such super-intelligence and humans are not common and in tune? What if AI out-paced human intelligence? Beyond the basic concern that AI systems are designed and programmed by humans and therefore subject to bias, prejudice, insensitivity etc, and that they perpetuate unemployment, our inability to fully comprehend what can be possible is perhaps the biggest ground for caution.While the capability, potential and prowess of AI cannot be denied, implementing the same responsibly is in our hands. Whether we perceive it as an excellent tool capable of improving lives and bring about positive changes, or as a threat to humankind, especially when it is left unchecked and uncontrolled is up to us. AI requires paradigm shifts in thought and action as we propel to move in the era of digital transformation.
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